Vice President of Technology

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

At MOO, technology runs the whole length of the business. From the moment a customer lands on the site and starts designing, through checkout and order orchestration, all the way to the machines on our factory floor that print, cut, and finish the product. We're a vertically integrated company: we design it, we make it, and we sell it. Few technology leaders get to work across a scope this broad. We're looking for a VP of Technology to lead our technology organisation through a period of significant change and investment. We're modernising the platform that powers our ecommerce experience, connecting it more tightly to the post-purchase and manufacturing systems behind it, and raising the bar on how our teams build.

What you'll do:

• Represent technology at the top of the business.
• Own the technology strategy, the budget, and the narrative.
• Face off with the executive team and the board and make the case for where technology investment goes and what it returns.
• Lead the functions across all of technology, spanning our ecommerce teams, post-purchase and fulfilment teams, and the systems that run our manufacturing operations.
• Set the standards, the technical direction, and the way the team operates.
• Hold the organisation accountable for outcomes, through your leaders rather than around them.
• Build and grow a high-performing team.
• Partner across the business to turn strategy into a credible, sequenced delivery plan.
• Drive the platform forward and steer the modernisation of our ecommerce platform.
• Raise the engineering bar and own quality, reliability, and delivery performance across the organisation.
• Champion the effective and responsible adoption of AI tooling and modern software development practices.

What you'll bring:

• A strong track record of senior leadership.
• A track record of taking an organisation through a step-change in pace and performance.
• Experience operating with boards and investors in a growth or investor-backed business.
• Breadth across the stack: experience with customer-facing ecommerce or consumer web.
• Exposure to manufacturing, logistics, or physical-product operations is a strong plus.
• Experience modernising a significant platform.
• A genuine talent for building and retaining high-performing teams.
• Hands-on fluency with AI-assisted development and modern SDLC practices.
• Commercial instinct: you connect engineering decisions to revenue, cost, and customer outcomes.
• Clear, credible communication with engineers and executives alike.

In your first year, success looks like:

• A healthy, well-structured organisation that delivers predictably.
• Platform modernisation progressing against a plan the whole business understands and believes in.
• A technology cost line the CFO understands and trusts.
• AI-assisted ways of working adopted deliberately and measurably across the team.
• Product, commercial, and operations partners who trust engineering to deliver.

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement: We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. We strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for.