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For Companies At a Glance
- Tasks: Drive efficiency and improvement across operations, managing suppliers and leading strategic projects.
- Company: Bloom & Wild, a B Corp-certified gifting business with a focus on flowers and gifts.
- Benefits: Flexible working, 25 days holiday, volunteering day, and discounts on products.
- Other info: Exciting opportunities for career development and AI-driven innovation.
- Why this job: Join a forward-thinking team and make a real impact in a dynamic e-commerce environment.
- Qualifications: 3+ years consulting experience, strong analytical skills, and hands-on operational background.
The predicted salary is between 60000 - 75000 ÂŁ per year.
About Bloom & Wild
Bloom & Wild is a B Corp‑certified direct‑to‑consumer gifting business based in Europe, offering flowers, plants, and a growing range of gifts and food items across seven markets.
Operations Excellence Lead
Reporting to the COO, the Operations Excellence Lead will drive efficiency and improvement across Bloom & Wild’s operational network, bridging data‑driven strategy and hands‑on execution.
Key responsibilities
- 3rd Party Supplier Governance & Performance Management: Monitor performance of key 3rd‑party suppliers and ensure KPI delivery. Lead high‑value strategic projects that improve cost, quality or customer experience. Support quarterly SteerCos and executive briefings. Lead peak‑season retrospectives to create scalable improvements. Plan and coordinate end‑to‑end Mother’s Day production, aligning teams and suppliers.
- Continuous Improvement & Cost Transformation: Lead end‑to‑end projects across owned and 3rd‑party sites to increase efficiencies and deliver cost savings. Analyse operational data to set performance baselines, identify best‑in‑class practices, and uncover high‑value opportunities. Act as an internal consultant for the VP of Operations, delivering projects that drive value. Manage implementation of new standards, ensuring training and adoption.
- Non‑flower Category Range Expansion: Collaborate with operational, range and commercial teams to scale inventory and fulfilment systems for non‑floral gifts, foods, and home goods. Optimize processes to support add‑on range growth without compromising core floral operations.
- Scaling Innovation: Identify and lead AI‑driven initiatives to automate workflows and scale operations efficiently.
- Analyst & Advisor to the COO: Conduct deep‑dive analyses and prepare business cases for executive decisions. Analyse budget and performance variations to uncover root causes and provide actionable insights.
Qualifications and skills
- Consulting background of 3+ years, with structured problem‑solving and stakeholder management.
- Hands‑on operational experience in a fast‑paced e‑commerce or retail setting with production, warehousing or fulfilment.
- Strong analytical and data‑driven mindset, able to tell a narrative from data.
- Pragmatic strategist capable of moving from business cases to execution.
- Influencer who can hold 3rd‑party partners accountable while maintaining collaborative relationships.
- Forward‑thinking with enthusiasm for AI applications in logistics and customer service.
- Comfortable switching between strategic thinking and detailed project execution.
Benefits
- Flexible working and the option to work from abroad.
- 25 days holiday plus birthday, flexible bank holidays, and the option to buy additional holiday each year.
- 1 volunteering day per year and enhanced family leave.
- Workplace nursery scheme.
- Flexible training framework for career development.
- Discounts on Bloom & Wild products and subscriptions.
- Equity option scheme from day 1.
- ClassPass membership with monthly credits for fitness and wellness.
Operations Excellence & Strategy Lead (12-month FTC) employer: Phoenix Court Group
Contact Detail:
Phoenix Court Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence & Strategy Lead (12-month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Bloom & Wild. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into Bloom & Wild’s operations. Understand their supply chain, customer experience, and how they leverage data. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've improved efficiency or driven change in previous roles. We love seeing candidates who can think on their feet and bring real value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who align with our values at Bloom & Wild.
We think you need these skills to ace Operations Excellence & Strategy Lead (12-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Excellence & Strategy Lead role. Highlight your consulting background and hands-on operational experience, focusing on relevant achievements that showcase your problem-solving skills and stakeholder management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Bloom & Wild and how your skills align with our mission. Be sure to mention any experience you have with AI-driven initiatives or e-commerce operations.
Showcase Your Analytical Skills: Since this role requires a strong analytical mindset, include examples of how you've used data to drive decisions in past roles. We love candidates who can tell a story with data, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Phoenix Court Group
✨Know Your Numbers
For a role like Operations Excellence & Strategy Lead, it's crucial to be comfortable with data. Brush up on key performance indicators (KPIs) relevant to the e-commerce sector and be ready to discuss how you've used data to drive improvements in past roles.
✨Showcase Your Strategic Mindset
Prepare examples that highlight your ability to bridge strategy and execution. Think of specific projects where you identified opportunities for efficiency or cost savings and how you implemented those changes successfully.
✨Collaborative Spirit is Key
This role involves working closely with various teams and third-party suppliers. Be ready to share experiences where you've built strong relationships while holding partners accountable. Highlight your communication skills and how you foster collaboration.
✨Embrace Innovation
Bloom & Wild values forward-thinking approaches, especially regarding AI in logistics. Familiarise yourself with recent trends in automation and be prepared to discuss how you envision integrating innovative solutions into operational processes.