Bloom & Wild Group seeks a proactive QA, Content & Training Associate to elevate customer interactions across the Customer Delight team. You will bridge quality assurance, content management, and team development, shaping knowledge base content and coaching standards.
You’ll lead calibration sessions, refine training materials, and collaborate with AI Auto-QA tooling while supporting Zendesk workflows and live support during peak periods.
#J-18808-Ljbffr
QA, Content & Training Associate — Elevate CX in London employer: Phoenix Court Group
At Bloom & Wild, we pride ourselves on being a certified B Corp™, dedicated to making a positive impact on our community and the environment. Our vibrant work culture fosters collaboration and innovation, offering employees ample opportunities for growth and development within a supportive team. With flexible working arrangements, generous holiday allowances, and unique perks like equity options and wellness memberships, we ensure that our team feels valued and empowered to thrive in their roles.
