At a Glance
- Tasks: Lead technical strategy in post-purchase, enhancing order orchestration and customer support tooling.
- Company: Join MOO, a vibrant tech company revolutionising print and digital products.
- Benefits: Enjoy 25 days holiday, private healthcare, flexible work schedules, and a supportive culture.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on innovative projects while working with a diverse and inclusive team.
- Qualifications: Proven experience in architecture and delivery for complex post-purchase domains.
The predicted salary is between 80000 - 100000 € per year.
MOO set out to shake up the world of print back in 2006. Today we’re a 400+ strong team who create print and digital products for companies of all sizes – from Google and AirBnB to local artisans. Our global HQ is in London, UK, with additional premises in Dagenham, Boston, MA, East Providence, RI, and Denver, CO.
MOO’s Post‑purchase domain spans the physical and digital worlds: order orchestration, manufacturing, fulfilment, shipping, and customer support tooling. As we scale, we’re consolidating tooling for CS and Ops, improving data visibility across the order journey, integrating new carriers, and increasing throughput in manufacturing while protecting customer experience and margin. You’ll partner closely with Nexus and Forge teams to deliver a coherent, scalable architecture and unblock cross‑team delivery.
We are looking for someone who is able to work 2-3 days a week out of our Camden office, with potential travel to RI, USA to work with our Manufacturing team.
The Role
- Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.
- Balance essential scaling of today’s systems with an iterative migration away from legacy components.
- Define contracts, events, and guardrails that make our ecosystem observable, resilient, and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
- Work with our engineering team based in the UK, while supporting our stakeholders on‑site at our manufacturing facility and office in East Providence, Rhode Island.
Responsibilities
- Domain leadership and technical strategy: Work with other leaders in Post‑purchase to define the architectural roadmap across manufacturing (IMFG, Tulip apps), fulfilment, shipping, and CS tooling.
- Scale, reliability, and delivery: Lead cross‑team initiatives that increase throughput and reduce cost‑to‑serve. Improve observability and operability across the flow from “buy” to “delivered,” reducing WISMO and manual interventions.
- Data and tooling coherence: Assist in enabling a 360° order view and actioning capabilities for CS and Ops by standardising data pipelines and surfacing the right aggregates in Backstage and related tools.
- Governance, facilitation, and mentorship: Mentor Staff and Senior Engineers across Nexus and Forge, facilitate design reviews and workshops, resolve technical conflicts, and align stakeholders on pragmatic, high‑impact solutions.
About You
- Proven track record shaping architecture and delivery for complex post‑purchase/manufacturing or adjacent domains at scale: order orchestration, manufacturing/fulfilment, shipping, returns, and CS tooling.
- Expert at designing service and event contracts, data flows, and reliability patterns that enable multiple teams to ship safely and quickly.
- Skilled facilitator who can align Ops, CS, Product, and Engineering, resolve technical disagreement, and translate architecture into measurable business impact. Comfortable working with remote teams across different time zones.
- Comfortable balancing migration with tactical scaling work in live systems.
Nice To Haves
- Experience with manufacturing execution systems, batching and scheduling algorithms, and warehouse/dispatch integrations.
- Prior work migrating e‑commerce platforms and improving CS agent experience through unified data and actioning.
Outcomes You Will Drive
- Reliability and flow: uptime and lead‑time accuracy across post‑purchase stages.
- Faster and cheaper dispatch through automated carrier integrations and improved lead‑time logic.
- Higher manufacturing throughput via robust batching, scheduling, and performance improvements in IMFG and Tulip apps.
- Coherent post‑purchase architecture and data model that accelerates migration while stabilising today’s operations.
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.
Diversity Statement
We are working hard to create a representative, inclusive, and super‑friendly team, because we know that different experiences, perspectives, and backgrounds make for a better workplace. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, or any other protected class.
Principal Engineer (Post-Purchase) in London employer: Phoenix Court Group
At MOO, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and individuality is celebrated. With a strong commitment to employee growth, we offer extensive benefits including 25 days of holiday, private healthcare, and flexible working arrangements, all designed to support a healthy work/life balance. Our Camden office serves as a dynamic hub for collaboration, while our global presence provides unique opportunities for cross-team engagement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Engineer (Post-Purchase) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MOO on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into MOO’s products and services. Show us you’re genuinely interested in what we do and how you can contribute to our post-purchase domain.
✨Tip Number 3
Practice your technical skills! Brush up on your architectural knowledge and be ready to discuss how you’d tackle challenges in order orchestration and manufacturing. We love seeing candidates who can think on their feet.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being able to facilitate discussions and align teams is key at MOO. Share examples of how you’ve successfully collaborated with diverse teams in the past.
We think you need these skills to ace Principal Engineer (Post-Purchase) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining MOO and how you can contribute to our Post-purchase domain.
Tailor Your Experience:Make sure to highlight your relevant experience in architecture and delivery for post-purchase or manufacturing domains. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Phoenix Court Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to post-purchase processes, order orchestration, and manufacturing systems. Be ready to discuss specific projects you've worked on that demonstrate your expertise in these areas.
✨Show Your Leadership Skills
Since this role involves domain leadership, prepare examples of how you've successfully led cross-team initiatives in the past. Highlight your ability to mentor others and facilitate design reviews, as this will resonate well with the interviewers.
✨Understand Their Culture
MOO values a relaxed and inclusive work environment. Familiarise yourself with their company culture and be prepared to discuss how you can contribute to it. Don’t hesitate to show your personality – they want to see the real you!
✨Ask Insightful Questions
Prepare thoughtful questions about MOO's current challenges in the post-purchase domain. This shows your genuine interest in the role and helps you understand how you can make a meaningful impact from day one.
