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For Companies At a Glance
- Tasks: Drive efficiency and improvement across operations, managing suppliers and leading strategic projects.
- Company: Bloom & Wild, a B Corp-certified gifting business with a focus on flowers and gifts.
- Benefits: Flexible working, 25 days holiday, volunteering day, and discounts on products.
- Other info: Exciting opportunities for career development and a collaborative workplace culture.
- Why this job: Make a real impact in a fast-paced environment while driving innovation and efficiency.
- Qualifications: 3+ years consulting experience, strong analytical skills, and hands-on operational background.
The predicted salary is between 60000 - 75000 ÂŁ per year.
About Bloom & Wild
Bloom & Wild is a B Corp‑certified direct‑to‑consumer gifting business based in Europe, offering flowers, plants, and a growing range of gifts and food items across seven markets.
Operations Excellence Lead
Reporting to the COO, the Operations Excellence Lead will drive efficiency and improvement across Bloom & Wild’s operational network, bridging data‑driven strategy and hands‑on execution.
Key responsibilities
- 3rd Party Supplier Governance & Performance Management: Monitor performance of key 3rd‑party suppliers and ensure KPI delivery. Lead high‑value strategic projects that improve cost, quality or customer experience. Support quarterly SteerCos and executive briefings. Lead peak‑season retrospectives to create scalable improvements. Plan and coordinate end‑to‑end Mother’s Day production, aligning teams and suppliers.
- Continuous Improvement & Cost Transformation: Lead end‑to‑end projects across owned and 3rd‑party sites to increase efficiencies and deliver cost savings. Analyse operational data to set performance baselines, identify best‑in‑class practices, and uncover high‑value opportunities. Act as an internal consultant for the VP of Operations, delivering projects that drive value. Manage implementation of new standards, ensuring training and adoption.
- Non‑flower Category Range Expansion: Collaborate with operational, range and commercial teams to scale inventory and fulfilment systems for non‑floral gifts, foods, and home goods. Optimize processes to support add‑on range growth without compromising core floral operations.
- Scaling Innovation: Identify and lead AI‑driven initiatives to automate workflows and scale operations efficiently.
- Analyst & Advisor to the COO: Conduct deep‑dive analyses and prepare business cases for executive decisions. Analyse budget and performance variations to uncover root causes and provide actionable insights.
Qualifications and skills
- Consulting background of 3+ years, with structured problem‑solving and stakeholder management.
- Hands‑on operational experience in a fast‑paced e‑commerce or retail setting with production, warehousing or fulfilment.
- Strong analytical and data‑driven mindset, able to tell a narrative from data.
- Pragmatic strategist capable of moving from business cases to execution.
- Influencer who can hold 3rd‑party partners accountable while maintaining collaborative relationships.
- Forward‑thinking with enthusiasm for AI applications in logistics and customer service.
- Comfortable switching between strategic thinking and detailed project execution.
Benefits
- Flexible working and the option to work from abroad.
- 25 days holiday plus birthday, flexible bank holidays, and the option to buy additional holiday each year.
- 1 volunteering day per year and enhanced family leave.
- Workplace nursery scheme.
- Flexible training framework for career development.
- Discounts on Bloom & Wild products and subscriptions.
- Equity option scheme from day 1.
- ClassPass membership with monthly credits for fitness and wellness.
Operations Excellence & Strategy Lead (12-month FTC) in London employer: Phoenix Court Group
Contact Detail:
Phoenix Court Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Excellence & Strategy Lead (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Bloom & Wild. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into Bloom & Wild’s operations. Understand their supply chain, customer experience, and how they leverage data. This will show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've driven efficiency or improved processes. Use data to back up your claims – it’s all about demonstrating that analytical mindset they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Excellence & Strategy Lead (12-month FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Excellence & Strategy Lead. Highlight your consulting background and any hands-on operational experience you've got, especially in e-commerce or retail. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about driving efficiency and improvement. Share specific examples of projects you've led that relate to our key responsibilities, like supplier governance or cost transformation.
Show Off Your Analytical Skills: Since this role requires a strong analytical mindset, don’t shy away from showcasing your data-driven achievements. Whether it's through metrics or case studies, we want to see how you've used data to tell a story and drive results in past roles.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Bloom & Wild and what we stand for.
How to prepare for a job interview at Phoenix Court Group
✨Know Your Numbers
Make sure you come prepared with data and metrics that showcase your past achievements. Bloom & Wild values a data-driven approach, so be ready to discuss how you've used analytics to drive efficiency and improve performance in previous roles.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled complex operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your structured problem-solving abilities.
✨Demonstrate Collaboration
Since the role involves working with various teams and third-party suppliers, emphasise your experience in building collaborative relationships. Share stories that illustrate your ability to influence stakeholders while maintaining a positive working environment.
✨Embrace Innovation
Bloom & Wild is keen on AI-driven initiatives, so express your enthusiasm for technology and innovation in logistics. Discuss any relevant projects where you've implemented new technologies or processes to enhance operational efficiency.