Category Operations & Enablement Specialist

MOO set out to shake up the world of print back in 2006. Today we’re a 400+ strong team who create print and digital products for companies of all sizes. Our global HQ is in London, UK, with additional premises in Dagenham, Boston, MA, East Providence, RI, Denver, CO, and Cape Town, South Africa.

The Category Operations & Enablement Specialist supports MOO’s Category Managers and GTM team by owning the day-to-day operational execution and enablement work that keeps categories running smoothly and launches on track. This role will be based either in our London HQ or Cape Town, South Africa.

The Role

This role sits at the intersection of category operations, product readiness, and commercial execution. You’ll manage SKU and availability hygiene, monitor stock and pricing signals, coordinate creative and product readiness tasks, and produce clear documentation such as FAQs and competitor summaries.

Responsibilities

• Category Operations & Admin Support
  • Provide hands-on operational and administrative support to Category Managers across Print, Stickers, and Merch.
  • Monitor stock, pricing, and availability, with particular focus on third-party products.
  • Flag out-of-stock (OOS) and pricing issues to Category Managers and relevant Operations partners.
  • Support pricing updates and checks as directed by Category Managers.
  • Maintain accurate SKU setup and product status in the PIM and related product systems.
• Product Readiness & Launch Enablement
  • Submit briefs and tickets for functional and product photography.
  • Organise and track product samples, customisation guidelines, and supporting product information.
  • Upload, organise, and share final creative and product assets with relevant teams.
  • Support end-to-end product testing, including files, ordering, and basic QA checks to ensure readiness.
  • Help ensure product changes and launches are operationally ready from a data and documentation perspective.
• Documentation & FAQs
  • Write and maintain product FAQs, internal reference materials, and customer-ready explanations.
  • Support creation and upkeep of category and product documentation used across teams.
  • Ensure information is clear, accurate, and consistent across internal tools and shared resources.
• Competitive & Market Insight
  • Conduct ongoing competitor research across Print, Stickers, Merch, and Promotional Products.
  • Produce routine competitor highlights summarising new launches, pricing changes, and promotions.
  • Maintain competitor comparison materials to support category, pricing, and assortment discussions.
• Cross-Functional Coordination
  • Work closely with Category Managers, Product Marketing, Operations, Supply Chain, and Product Design.
  • Support coordination around new product introductions (NPI/NPD) and ongoing product updates.
  • Assist in preparing materials for internal reviews and supplier meetings.
  • Act as a reliable follow-up owner to ensure actions are completed and information is shared.

About You

• Experience in a category, product, marketing, or operations support role.
• Strong attention to detail and comfort working with systems, data, and documentation.
• Clear written communication skills.
• Highly organised, proactive, and dependable.
• Comfortable managing timelines, follow-ups, and recurring tasks.

Nice To Haves

• Experience with PIM tools (e.g. Salsify).
• Exposure to ecommerce, print, or branded merchandise.
• Experience coordinating creative or marketing workflows.
• Familiarity with product launches or category operations.

Benefits

MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success while recognising the importance of a healthy work/life balance. That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. We strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for.