Account Manager

MOO set out to shake up the world of print back in 2006. Today we're a 400+ strong team who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you'll find us in Boston, MA, Providence, RI, Denver, CO, and East Providence, RI.

Welcome to MOO - Our purpose is simple, great design for everyone. We're award‑winning, design‑led, technology driven and powered by some pretty awesome people. MOO's Business Services offering provides an online platform for businesses to create and scale their beautiful print products with the click of a few buttons.

To continue the success that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our London location who will onboard and inspire new business clients, further helping us grow our business services base in North America. Your sales team of between 4-5 sales reps will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, and working collaboratively to ensure that each client has a seamless experience working with us.

As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You’ll be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with demonstrating the sales acumen to grow the account base through proactive outreach. You'll be driven to make an impact from day one, ready to roll up your sleeves as a team player, and be energetic about your future with MOO.

The successful candidate will report to the Global Sales Manager and work closely with Account Executives, Design Services and Customer Success teams to support and grow relationships within the base of MOO's existing Business Services accounts.

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue.
• Serve as first point of contact for your accounts predominantly over the phone and via email.
• Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills.
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships.
• Maintain clear and accurate records of customer interactions and notes within our CRM systems.
• Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business.
• Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business.
• Achieve monthly revenue and retention targets.
• Meet and exceed daily outbound activity requirements.
• Engage in weekly coaching sessions and 1:1s with your manager.
• Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions.

Working hours: 8:30am - 5:30pm GMT

You’re not afraid of picking up the phone and making purposeful connections with your clients daily. You have 2-3 years of experience in a customer-facing role, preferably in sales. You are goal-oriented, and like to chase an ambitious target. You learn new tech platforms quickly, and thrive in a hybrid work environment. You enjoy research and planning to develop strong long term relationships with clients. You are coachable and enjoy learning new skills and strategies. You’re professional, friendly, and helpful on the phone and in writing. You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions. You are organised and disciplined in your day to day processes. You're OK with ambiguity and have a growth mindset. You have an interest or background in design and print. You enjoy a challenge and aren't afraid to try something new. You thrive in a team setting and working closely with your peers towards personal and professional growth.

MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

US Benefits: 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We'll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

UK Benefits: 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave and we'll cover 100% of your health, dental and vision care premiums. We'll also cover you with life insurance and long-term disability insurance, and we offer a wellness program too. Finally, we'll treat you to breakfast and fresh fruit every day, lunch on Fridays and all the ice cream you can eat.