At a Glance
- Tasks: Provide empathetic support to residents through various communication channels.
- Company: Phoenix Community Housing, dedicated to serving the community.
- Benefits: Flexible hours, supportive team environment, and opportunities for personal growth.
- Other info: Join a passionate team focused on community well-being.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Experience in customer service and knowledge of data protection regulations.
The predicted salary is between 29250 - 35750 £ per year.
Phoenix Community Housing is seeking a Customer Contact Advisor to provide high-quality, empathetic service to residents via phone, in person or digital channels.
You will respond to enquiries and repair queries, ensuring accurate recording of interactions and aiming to resolve at first contact where possible.
The role requires experience in a customer-focused environment, knowledge of data protection regulations, and familiarity with housing/repair processes.
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Resident Support & First-Contact Advisor employer: PHOENIX COMMUNITY HOUSING
Phoenix Community Housing is an exceptional employer that prioritises the well-being of its employees while fostering a supportive and inclusive work culture in Lewisham. With a strong commitment to professional development, staff are encouraged to grow their skills and advance their careers, all while making a meaningful impact in the community through their work in income recovery and resident support.
