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- Tasks: Plan daily workloads for repair operatives and manage repair appointments.
- Company: Phoenix Community Housing is a resident-led organisation focused on community involvement and quality housing.
- Benefits: Enjoy a generous benefits package, flexible working options, and a strong focus on employee wellbeing.
- Why this job: Join a passionate team dedicated to making a positive impact in the community and enhancing residents' lives.
- Qualifications: Experience in repairs planning within housing associations or local authorities is a plus.
- Other info: This is a one-year fixed term contract with opportunities for professional development.
The predicted salary is between 28400 - 40000 £ per year.
We are looking for a Repairs Team Planner to join our team for a one year fixed term period. We are looking for someone who can provide a high-quality service to customers and colleagues alike, and who will remain calm and professional under pressure. They will be good at problem-solving and resourceful.
Repairs Planning experience in a Housing Association or local authority is advantageous. They will plan the daily workload of operatives using IT systems and Dynamic Resource Scheduler (DRS) software. They will be managing repair appointments in their entirety, changing operatives' workloads, making decisions on how and when repairs are completed, and ensuring our residents and operatives are kept informed of their repair from start to finish. They will build strong working relationships with our operatives, repairs managers and technical leads, support work streams and become familiar with all the requirements of running an efficient, professional repair service.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
To apply, please visit our website by 23:59 on Sunday 29 June 2025. Please apply early as we may close this vacancy early should we receive sufficient applications for this role. Interviews for this role are due to take place in person on 8 July 2025.
Repairs Team Planner (1 year fixed term contract) employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Team Planner (1 year fixed term contract)
✨Tip Number 1
Familiarise yourself with the Dynamic Resource Scheduler (DRS) software, as it's a key tool for this role. If you can demonstrate your understanding of how to effectively use DRS in your previous experiences, it will set you apart from other candidates.
✨Tip Number 2
Highlight any experience you have in repairs planning within a housing association or local authority. Be ready to discuss specific examples of how you've managed workloads and improved service delivery in similar environments.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to remain calm and professional under pressure, which is crucial for this position.
✨Tip Number 4
Research Phoenix Community Housing and their commitment to resident involvement. Being able to articulate how your values align with theirs during the interview will show that you're not just looking for a job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Repairs Team Planner (1 year fixed term contract)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Repairs Team Planner position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have experience in repairs planning within a Housing Association or local authority, make sure to emphasise this in your CV and cover letter. Provide specific examples of how you've successfully managed workloads and problem-solved in previous roles.
Showcase Soft Skills: The role requires strong interpersonal skills and the ability to remain calm under pressure. Use your application to demonstrate these qualities through examples from your past experiences, focusing on teamwork and customer service.
Craft a Compelling Cover Letter: Write a tailored cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with Phoenix Community Housing. Mention their commitment to resident involvement and how you can contribute to their mission.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Highlight your ability to remain calm under pressure and how you effectively resolved issues, especially in a repairs planning context.
✨Familiarise Yourself with DRS Software
Since the role involves using Dynamic Resource Scheduler (DRS) software, it’s beneficial to have a basic understanding of how it works. If possible, try to find online tutorials or resources to get a feel for the software before your interview.
✨Understand the Importance of Resident Involvement
Phoenix Community Housing prides itself on resident involvement. Be ready to discuss why this is important and how you can contribute to fostering strong relationships with residents and operatives alike.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
