At a Glance
- Tasks: Provide top-notch tech support for key applications like Office 365 and Citrix.
- Company: Join Phoenix Community Housing, a resident-led organisation making a real difference.
- Benefits: Enjoy a generous benefits package, flexible working options, and a focus on wellbeing.
- Other info: Great opportunities for career development in a supportive environment.
- Why this job: Be part of a mission-driven team that values your input and supports your growth.
- Qualifications: Experience in tech support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Phoenix Community Housing are looking for a first line Support Engineer to work within our support team able to provide a customer focused technology service. This is a Windows 11 work environment, and you will be supporting key business applications such as Office 365, MFA and Citrix. You will take ownership of incidents, service requests and problems and following them through to completion. If you have the ability to self-manage a diverse workload with a mixture of support and project related tasks, this could be the role for you.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options. Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Support Engineer (first line) in London employer: PHOENIX COMMUNITY HOUSING
Phoenix Community Housing is an exceptional employer that prioritises resident involvement and employee wellbeing, fostering a supportive work culture in south Lewisham, London. With a generous benefits package, comprehensive learning and development opportunities, and a commitment to work-life balance, we empower our staff to thrive while contributing to our mission of building a better future for our community. Join us in making a meaningful impact as we continue to grow and enhance the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (first line) in London
✨Tip Number 1
Get to know the company! Research Phoenix Community Housing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your tech skills! Since you'll be working with Windows 11, Office 365, and Citrix, make sure you're comfortable with these tools. Set up a mock support scenario with friends or family to demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and technology. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Phoenix team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Support Engineer (first line) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Engineer role. Highlight your experience with Windows 11, Office 365, and any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting technology and how you align with our mission at Phoenix Community Housing. Let us know what makes you the perfect fit for our community-focused approach.
Showcase Problem-Solving Skills:In your application, share examples of how you've taken ownership of incidents or service requests in the past. We love seeing candidates who can self-manage and tackle diverse workloads, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our Phoenix Community!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Tech
Familiarise yourself with Windows 11 and the key applications you'll be supporting, like Office 365, MFA, and Citrix. Brush up on common issues users face with these tools so you can demonstrate your problem-solving skills during the interview.
✨Showcase Customer Focus
Phoenix Community Housing values a customer-focused approach. Prepare examples from your past experiences where you've gone above and beyond to help customers or resolve their issues. This will show that you understand the importance of service in this role.
✨Demonstrate Ownership
Be ready to discuss how you take ownership of incidents and service requests. Share specific instances where you managed a problem from start to finish, highlighting your ability to self-manage and prioritise tasks effectively.
✨Embrace Their Values
Research Phoenix Community Housing's commitment to resident involvement and community building. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of creating a better future for the community.
