At a Glance
- Tasks: Manage home ownership services and ensure top-notch customer care for residents.
- Company: Award-winning housing association focused on community empowerment.
- Benefits: Generous benefits, wellbeing programme, and flexible working options.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives through home ownership management.
- Qualifications: Expertise in service charge accounting and leasehold management required.
The predicted salary is between 40000 - 50000 £ per year.
We have a new and exciting opportunity for a Home Ownership Manager to join a unique and award-winning housing association. As a Home Ownership Manager, you will ensure that Phoenix homeowners receive an excellent housing management service with consistent, high quality customer care, instilling and promoting a home ownership empowerment culture.
Responsibilities
- Manage service charge setting and reconciliation for all residents.
- Oversee operational management of leasehold and shared ownership homes, and freehold properties where service charges apply.
- Oversee statutory and voluntary sales schemes (e.g., Right to Buy and Right to Acquire) ensuring applicants meet eligibility criteria and minimising the risk of fraudulent applications.
- Ensure that legal requirements and timescales are maintained in accordance with policy and procedures.
Qualifications
- Expert level understanding of service charge accounting and leasehold and shared ownership management.
- Demonstrable experience of improving services in a management role.
- Comprehensive understanding of continuous improvement and value for money culture; experience of delivering change management is advantageous.
- Positive approach to excellent customer service, care delivery and quality; ability to communicate effectively internally and externally; maintain confidentiality where required; excellent organisational, problem solving and IT skills.
DBS check is required for this role.
Benefits
We offer a generous benefits package including our wellbeing programme, comprehensive learning and development, and a culture of employee involvement. We are pleased to discuss part-time flexible working and job sharing options.
EEO and Safeguarding
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Home Ownership Manager in London employer: PHOENIX COMMUNITY HOUSING
Phoenix is an exceptional employer, offering a supportive and empowering work environment for our Home Ownership Manager. With a strong focus on employee wellbeing, comprehensive learning opportunities, and a commitment to inclusivity, we foster a culture where every team member can thrive. Located in a vibrant community, we provide flexible working options and encourage a collaborative approach to delivering high-quality housing management services.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at housing associations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in service charge management and customer care. This can really set you apart during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to housing associations, including us at StudySmarter, and express your interest in potential roles. You never know what might come up!
✨Tip Number 4
Stay updated on industry trends! Follow relevant news and updates in the housing sector. This knowledge can give you an edge in interviews and show your passion for the field.
We think you need these skills to ace Home Ownership Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service charge accounting and leasehold management. We want to see how your skills align with the Home Ownership Manager role, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer care, share specific examples of how you've improved services or handled challenging situations in the past. We love to see a positive approach in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Numbers
As a Home Ownership Manager, you'll need to demonstrate your expertise in service charge accounting. Brush up on key figures and be ready to discuss how you've managed service charges in the past. This will show that you understand the financial aspects of the role.
✨Showcase Your Customer Service Skills
This role is all about providing excellent customer care. Prepare examples of how you've improved services or handled difficult situations with residents. Highlight your positive approach and ability to communicate effectively, as this will resonate well with the interviewers.
✨Understand the Legal Landscape
Familiarise yourself with the legal requirements surrounding leasehold and shared ownership management. Be prepared to discuss how you've ensured compliance in previous roles, as this will demonstrate your capability to manage statutory and voluntary sales schemes effectively.
✨Emphasise Continuous Improvement
The job description mentions a culture of continuous improvement. Think of specific instances where you've implemented changes that led to better service delivery or value for money. Sharing these experiences will show that you're proactive and committed to enhancing the homeowner experience.
