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- Tasks: Lead the Technology Service Desk and manage technical projects while supporting key business applications.
- Company: Phoenix, a resident-led housing organisation making a real difference in the community.
- Benefits: Competitive salary, opportunities for growth, and a chance to make an impact.
- Why this job: Join a team that values resident involvement and fosters a culture of excellence.
- Qualifications: Experience with ITIL methodologies and support for Office 365, Windows 11, and desktop hardware.
- Other info: Dynamic work environment with a focus on community and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an individual who will lead our front line Technology Service Desk. It is a role that takes ownership of incidents, service requests and problems. Added to this, you will lead and manage small technical projects and take a proactive role assisting the wider team with implementation and transition of larger scale projects into the live environment. In this role you will build and foster trusted working relationships and help ensure the service desk is a centre of Technology excellence for the company.
Responsibilities
- To be successful in the role, you should have a solid understanding of Service Desk best practice methodologies (ITIL).
- Proven experience supporting key business applications such as Office 365, MFA, Citrix user session management is essential.
- A good support knowledge of Windows 11, desktop hardware and printers, in a network environment will help you secure the role.
About Phoenix: Phoenix is a housing organisation with a difference. We are led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. We believe this is our core strength and it has helped us achieve a wide range of accolades and awards. We are based in south Lewisham, London, and are proud to be building new homes in our area. We have grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
ICT Support Engineer employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Get to know the company! Research Phoenix and understand their values, especially their focus on resident involvement. This will help you tailor your conversations and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ICT support and service desk best practices. Think about how your experience with Office 365 and Windows 11 can benefit Phoenix, and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Phoenix and contributing to their mission.
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ICT Support Engineer role. Highlight your experience with Service Desk best practices, especially ITIL, and any relevant technical skills like Office 365 or Windows 11 support.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team. Share specific examples of how you've successfully managed incidents or led projects in the past, and don’t forget to mention your passion for resident involvement!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention your experience with desktop hardware, printers, and any relevant software. We want to see that you can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Phoenix!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the best practice methodologies and be ready to discuss how you've applied them in previous roles. This will show that you’re not just familiar with the concepts but can also implement them effectively.
✨Showcase Your Technical Skills
Be prepared to talk about your experience with key business applications like Office 365, MFA, and Citrix. If you have experience in a housing environment, highlight that too! Bring examples of how you've supported these technologies and any challenges you’ve overcome.
✨Demonstrate Your Leadership Qualities
Since this role involves leading a team, think of examples where you've taken charge or led projects. Discuss how you fostered relationships within your team and how you managed to keep everyone motivated and focused on achieving goals.
✨Understand Phoenix's Values
Research Phoenix and understand their commitment to resident involvement and community building. Be ready to discuss how your values align with theirs and how you can contribute to their mission of creating a better future for the community.
