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- Tasks: Join our Housing team to manage tenancies and support residents in over 55s housing.
- Company: Phoenix Community Housing is a resident-led organisation dedicated to building better communities.
- Benefits: Enjoy flexible part-time hours, a generous benefits package, and a focus on employee wellbeing.
- Why this job: Make a real impact in residents' lives while working in a supportive and inclusive environment.
- Qualifications: Experience in housing management and strong interpersonal skills are essential for this role.
- Other info: This position requires a DBS check and offers opportunities for professional development.
The predicted salary is between 20407 - 20407 £ per year.
We are looking for someone to join our Housing team in this newly created part time role, working on a small patch with our residents in over 55s housing. You will be based at our extra care scheme and will also provide support and work closely with our Extra Care Scheme Manager.
As a Housing Officer, your focus will be to provide an effective housing management service. Responsibilities will include:
- Tenancy management
- Identifying and attending to improvement works
- Addressing anti-social behaviour
- Identifying support needs
We are looking for candidates who have a proven background in housing management and are self-motivated. You should demonstrate a high level of empathy, tenacity and confidence when addressing a variety of issues and thrive when proactively working with residents, colleagues and partners to improve our services.
This role is subject to a DBS check.
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
To apply, please visit our website outlining how you meet the requirements of the role by 23:59 Friday 30 May 2025. You can find more information about the role in the job description below. Interviews for this role are due to take place on Monday 10th and Tuesday 11th June.
Housing Officer (Part Time, 18 Hours Per Week) employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Part Time, 18 Hours Per Week)
✨Tip Number 1
Familiarise yourself with the specific needs of over 55s housing. Understanding the unique challenges and requirements of this demographic will help you connect better with residents and demonstrate your empathy during interactions.
✨Tip Number 2
Research Phoenix Community Housing's values and recent initiatives. Being able to discuss how your personal values align with theirs, especially regarding resident involvement, will show that you're genuinely interested in contributing to their mission.
✨Tip Number 3
Prepare examples from your past experience that highlight your skills in tenancy management and conflict resolution. Be ready to share specific situations where you've successfully addressed anti-social behaviour or improved tenant satisfaction.
✨Tip Number 4
Network with current or former employees of Phoenix Community Housing if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Housing Officer (Part Time, 18 Hours Per Week)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in housing management and your ability to work with residents.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in housing management. Provide specific examples of how you've successfully managed tenancies, addressed anti-social behaviour, or identified support needs in previous roles.
Showcase Your Skills: Demonstrate your empathy, tenacity, and confidence in your application. Use concrete examples to illustrate how you proactively engage with residents and collaborate with colleagues to improve services.
Follow Application Instructions: Make sure to apply through the specified website and submit your application before the deadline. Clearly outline how you meet the role's requirements and ensure your documents are well-organised and free of errors.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Show Your Empathy
As a Housing Officer, you'll be working closely with residents, especially those over 55. Make sure to demonstrate your ability to empathise with their needs and concerns during the interview. Share examples from your past experiences where you've successfully supported individuals in similar situations.
✨Highlight Your Housing Management Experience
The role requires a proven background in housing management. Be prepared to discuss your previous roles and responsibilities in this area. Use specific examples to illustrate how you've effectively managed tenancies and addressed issues like anti-social behaviour.
✨Demonstrate Proactivity
Phoenix Community Housing values proactive engagement with residents. During the interview, talk about times when you've taken the initiative to improve services or resolve issues before they escalated. This will show that you can thrive in a dynamic environment.
✨Understand Their Values
Familiarise yourself with Phoenix Community Housing's mission and values, particularly their commitment to resident involvement. Be ready to discuss how your personal values align with theirs and how you can contribute to their vision of building a better future for the community.
