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- Tasks: Join us as a Housing Officer, managing tenancies and improving community living.
- Company: Phoenix Community Housing is resident-led, focused on community development and support.
- Benefits: Enjoy a generous benefits package, flexible working options, and a strong wellbeing programme.
- Why this job: Make a real impact in the community while working in a supportive and inclusive environment.
- Qualifications: Proven experience in housing management with empathy and confidence in addressing issues.
- Other info: This role is fixed term for maternity cover, with a DBS check required.
The predicted salary is between 34000 - 46000 £ per year.
We have an opportunity for a Housing Officer to join us for a fixed term period (maternity cover).
As a Housing Officer, your focus will be to provide an effective housing management service. Responsibilities will include tenancy management, identifying and attending to estate improvement works, addressing anti-social behaviour and identifying support needs.
As a resident-led housing association, a significant part of your role will involve resident involvement and community development, working collaboratively with our residents as well as our external partners and agencies to meet our performance standards.
We are looking for candidates who have a proven background in housing management and are self-motivated and can demonstrate a high level of empathy, tenacity and confidence when addressing a variety of issues and who thrive when proactively working with residents, colleagues and partners to improve our services.
This role is subject to a DBS check.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
To apply, please visit our website outlining how you meet the requirements of the role by 23:59 Friday 30 May 2025. You can find more information about the role in the job description below. You can find more information about how we process and store your data in our Privacy Notice. Interviews for this role are due to take place on Monday 10th and Tuesday 11th June.
Housing Officer (Fixed term, Maternity cover) employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Fixed term, Maternity cover)
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of the community in Lewisham. Understanding local issues will help you demonstrate your commitment to resident involvement during interviews.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable for your preparation.
✨Tip Number 3
Showcase your empathy and problem-solving skills through real-life examples. Prepare scenarios where you've successfully managed tenant relationships or resolved conflicts, as these are key aspects of the role.
✨Tip Number 4
Research Phoenix Community Housing's values and recent initiatives. Being able to discuss how your personal values align with theirs will set you apart and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Housing Officer (Fixed term, Maternity cover)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Highlight key skills such as empathy, tenacity, and experience in housing management that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in housing management and community development. Use specific examples that demonstrate your ability to work collaboratively with residents and external partners.
Craft a Compelling Cover Letter: Write a cover letter that outlines how your background aligns with the role. Emphasise your commitment to resident involvement and community improvement, and express your enthusiasm for contributing to Phoenix Community Housing's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional to make a strong impression.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Show Your Empathy
As a Housing Officer, you'll be dealing with residents and their concerns. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples of how you've successfully handled sensitive issues in the past.
✨Highlight Your Experience in Housing Management
Prepare to discuss your background in housing management thoroughly. Be ready to provide specific examples of your previous roles, focusing on tenancy management and community development, as these are key responsibilities for the position.
✨Demonstrate Your Problem-Solving Skills
The role involves addressing anti-social behaviour and identifying support needs. Think of scenarios where you've effectively resolved conflicts or improved situations for residents. This will show your tenacity and confidence in handling various challenges.
✨Research Phoenix Community Housing
Familiarise yourself with Phoenix Community Housing's values and mission. Understanding their commitment to resident involvement and community development will help you align your answers with their goals, making you a more appealing candidate.
