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- Tasks: Manage tenancies, improve estates, and tackle anti-social behaviour.
- Company: Phoenix Community Housing is a resident-led organisation focused on community development.
- Benefits: Enjoy a competitive salary and the chance to make a real impact in the community.
- Why this job: Join a supportive team that values resident involvement and collaboration.
- Qualifications: Experience in housing management and strong interpersonal skills are essential.
- Other info: This role requires a DBS check for safeguarding purposes.
The predicted salary is between 32700 - 45800 £ per year.
We have an opportunity for a Housing Officer to join us for a fixed term period (maternity cover). As a Housing Officer, your focus will be to provide an effective housing management service. Responsibilities will include:
- Tenancy management
- Identifying and attending to estate improvement works
- Addressing anti-social behaviour
- Identifying support needs
As a resident-led housing association, a significant part of your role will involve resident involvement and community development, working collaboratively with our residents as well as our external partners and agencies to meet our performance standards.
We are looking for candidates who have a proven background in housing management and are self-motivated. You should demonstrate a high level of empathy, tenacity and confidence when addressing a variety of issues and thrive when proactively working with residents, colleagues and partners to improve our services.
This role is subject to a DBS check.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board.
Housing Officer (Fixed term, Maternity cover) employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Fixed term, Maternity cover)
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of the community you’ll be serving. Research local issues related to housing, anti-social behaviour, and community development to show your understanding during the interview.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your empathy and communication skills by preparing examples of how you've successfully resolved conflicts or improved resident relations in past roles. This will highlight your suitability for a resident-led organisation.
✨Tip Number 4
Stay updated on housing policies and legislation that affect your role. Being knowledgeable about current laws and best practices will not only impress during interviews but also prepare you for the challenges of the job.
We think you need these skills to ace Housing Officer (Fixed term, Maternity cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Highlight key skills such as empathy, tenacity, and experience in housing management that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in housing management. Include specific examples of how you've successfully managed tenancies, addressed anti-social behaviour, or worked with residents and external partners.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community development and resident involvement. Use this opportunity to explain why you are a good fit for Phoenix Community Housing and how your values align with theirs.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Show Your Empathy
As a Housing Officer, you'll be dealing with residents who may face various challenges. Demonstrating your ability to empathise and understand their situations during the interview will show that you are the right fit for the role.
✨Highlight Your Experience
Make sure to discuss your previous experience in housing management. Be prepared to share specific examples of how you've successfully managed tenancies or resolved issues related to anti-social behaviour.
✨Demonstrate Collaboration Skills
Since the role involves working closely with residents and external partners, be ready to talk about times when you've collaborated effectively. Highlight any community development projects you've been involved in.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Housing Officer and how you would address them, showcasing your tenacity and confidence.
