At a Glance
- Tasks: Manage home ownership services and empower residents with excellent customer care.
- Company: Award-winning housing association led by residents, based in south Lewisham.
- Benefits: Generous benefits package, wellbeing programme, and flexible working options.
- Other info: Join a culture of employee involvement and continuous improvement.
- Why this job: Make a real difference in the community while developing your career.
- Qualifications: Expertise in service charge accounting and leasehold management required.
We have a new and exciting opportunity for a Home Ownership Manager to join a unique and award-winning housing association. As a Home Ownership Manager, you will ensure that Phoenix homeowners receive an excellent housing management service with consistent, high quality customer care, instilling and promoting a home ownership empowerment culture.
You will be responsible for:
- Service charge setting and reconciliation for all residents
- Operational management of leasehold and shared ownership homes, along with freehold properties where service charges apply
- Overseeing all statutory and voluntary sales schemes e.g. Right to Buy and Right to Acquire, ensuring that tenants who apply meet the eligibility criteria and minimising the risk of fraudulent applications
- Ensuring that legal requirements and timescales are maintained in accordance with the policy and procedures
The successful applicant will have:
- An expert level understanding of service charge accounting and leasehold and shared ownership management
- Demonstrable experience of improving services in a management role
- A comprehensive understanding of continuous improvement and value for money culture
- Experience of delivering change management (advantageous)
- A positive approach to excellent customer service, care delivery and a commitment to quality
- The ability to communicate effectively both internally and externally, maintaining confidentiality where required
- Excellent organisational, problem solving and I.T skills
This role is subject to a DBS check. If you would like to apply for this role, please do so on or before 23:59 on Monday 15 June 2026 with interviews scheduled to take place on Tuesday 23 June 2026.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Home Ownership Manager employer: PHOENIX COMMUNITY HOUSING
Phoenix Community Housing is an exceptional employer that prioritises resident involvement and employee well-being, fostering a culture of empowerment and collaboration. Located in south Lewisham, London, we offer a generous benefits package, including a comprehensive learning and development programme, flexible working options, and a commitment to work-life balance. Join us in our mission to build a better future for our community while enjoying meaningful career growth and a supportive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Phoenix or similar organisations. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching Phoenix Community Housing thoroughly. Understand their values and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and management experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
We think you need these skills to ace Home Ownership Manager
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Home Ownership Manager and how your skills align with our needs.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We want to see how your experience fits the role. Highlight your expertise in service charge accounting and customer service, and show us how you've improved services in previous roles.
Show Your Passion for Resident Involvement:At Phoenix, resident involvement is key. Use your application to demonstrate your commitment to empowering homeowners and improving their experience. Share any relevant examples that showcase your dedication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our unique team!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Stuff
Make sure you have a solid understanding of service charge accounting and leasehold management. Brush up on the specifics of the Right to Buy and Right to Acquire schemes, as well as any recent changes in legislation that might affect these areas.
✨Showcase Your Customer Service Skills
Prepare examples that demonstrate your commitment to excellent customer care. Think about times when you've gone above and beyond for residents or improved service delivery in your previous roles.
✨Emphasise Your Change Management Experience
Be ready to discuss your experience with change management. Highlight specific projects where you’ve successfully implemented changes that improved services or processes, and how you engaged stakeholders throughout the process.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family to refine your responses and ensure you can convey your ideas effectively.
