At a Glance
- Tasks: Manage housing services and ensure top-notch customer care for leasehold and shared ownership homes.
- Company: Join Phoenix Community Housing, a community-focused organisation in Lewisham.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and operational excellence.
- Why this job: Make a real difference in the community by enhancing housing services and customer satisfaction.
- Qualifications: Experience in service charge accounting and leasehold management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Join Phoenix Community Housing in Lewisham as a Home Ownership Manager. You'll provide top-notch housing management services, focusing on customer care and service charge management. In this role, you'll handle the operational management of leasehold and shared ownership homes, and ensure compliance with legal requirements.
We're looking for a candidate with a strong background in service charge accounting and leasehold management, along with excellent communication and problem-solving skills.
Home Ownership & Leasehold Services Lead employer: PHOENIX COMMUNITY HOUSING
Phoenix Community Housing is an exceptional employer, offering a supportive work culture that prioritises employee development and community engagement in the vibrant area of Lewisham. With a strong focus on customer care and compliance, employees benefit from opportunities for professional growth while making a meaningful impact in the lives of residents through effective housing management services.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership & Leasehold Services Lead
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Phoenix Community Housing. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of service charge accounting and leasehold management. We want to see that you know your stuff and can handle any questions thrown your way!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise, and don’t forget to highlight your problem-solving abilities. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Phoenix Community Housing.
We think you need these skills to ace Home Ownership & Leasehold Services Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing management and service charge accounting. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about home ownership and leasehold services. We love seeing candidates who can connect their personal motivations to our mission at Phoenix Community Housing.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. Whether it’s through clear writing or examples of past interactions, we want to see how you engage with others.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Stuff
Make sure you brush up on your knowledge of service charge accounting and leasehold management. Familiarise yourself with the legal requirements related to housing management, as this will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Customer Care Skills
Since customer care is a big part of the job, think of examples from your past experiences where you've gone above and beyond for clients. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Prepare for Problem-Solving Questions
Anticipate questions that test your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your critical thinking skills and ability to manage operational issues effectively.
✨Practice Your Communication Style
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and qualifications.
