At a Glance
- Tasks: Provide top-notch admin support and help improve home ownership services.
- Company: Join Phoenix Community Housing, a resident-led organisation making a difference.
- Benefits: Flexible part-time hours, generous benefits, and a focus on work-life balance.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a team that values community and makes a real impact.
- Qualifications: Strong organisational skills and a willingness to learn about housing.
Overview
We have an opportunity for an Assistant to join the Home Ownership Team at Phoenix Community Housing. This is for 18 hours a week.
Responsibilities
- Provide a seamless, high quality, administrative support service, meeting performance targets and striving to improve home ownership services while maximising income.
- Process and allocate payments received in conjunction with the finance team to ensure that the management accounts are accurate and arrears action can begin promptly and efficiently.
- Support administrative functions with good organisational skills, and use strong communication to relate to external and internal contacts in a positive way.
- Maintain confidentiality within the parameters of the work involved.
- Contribute to a focused collaborative approach within the team and wider community, while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality.
Qualifications and Skills
- Good organisational skills and the ability to fulfil the administration functions of the role.
- Good standard of literacy and numeracy.
- Experience of Social Housing/Home Ownership is desirable.
- Willing to complete a Level 2 Leasehold Management qualification.
- Ability to relate to external and internal contacts in a positive way and maintain confidentiality.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Home Ownership Assistant (Part Time) in City of London employer: PHOENIX COMMUNITY HOUSING
Phoenix Community Housing is an exceptional employer that prioritises employee wellbeing and development, offering a generous benefits package and a culture of involvement. Located in south Lewisham, London, we are committed to building a better future for our community while fostering a supportive work environment that values work-life balance and flexible working options. Join us to be part of a team that truly lives its values and makes a meaningful impact in the lives of residents.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Assistant (Part Time) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Phoenix Community Housing. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching Phoenix Community Housing. Understand their values and mission, and think about how your skills align with their goals. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. Focus on common questions related to administrative support and customer service, so you can showcase your organisational skills and positive attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Home Ownership Assistant (Part Time) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Home Ownership Assistant role. We want to see how you can contribute to our mission at Phoenix Community Housing!
Show Off Your Organisational Skills:Since this role requires good organisational skills, don’t forget to mention any relevant experiences where you’ve successfully managed tasks or projects. We love seeing how you keep things running smoothly!
Communicate Clearly:Strong communication is key in this role, so make sure your application is clear and concise. Use straightforward language and avoid jargon – we want to understand your message without any confusion!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Stuff
Before the interview, make sure you understand the role of a Home Ownership Assistant. Familiarise yourself with Phoenix Community Housing's mission and values, especially their focus on resident involvement. This will help you demonstrate your genuine interest in the organisation and how you can contribute to their goals.
✨Show Off Your Organisational Skills
Since good organisational skills are key for this role, prepare examples from your past experiences where you've successfully managed tasks or projects. Be ready to discuss how you prioritise your workload and ensure that deadlines are met, as this will show you’re a great fit for the administrative side of the job.
✨Communicate Positively
Strong communication is essential, so practice articulating your thoughts clearly and positively. Think about how you would handle interactions with both internal and external contacts. You might even want to role-play some scenarios with a friend to boost your confidence and ensure you come across as approachable and professional.
✨Emphasise Teamwork
Phoenix values collaboration, so be prepared to talk about your experience working in teams. Share specific examples of how you've contributed to a positive team environment and how you’ve worked towards common goals. This will highlight your ability to fit into their culture and support their community-focused approach.
