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- Tasks: Assist clients with the lettings process and ensure clear communication of responsibilities.
- Company: Join Phoenix Community Housing, a resident-led organization making a real impact in Lewisham.
- Benefits: Enjoy flexible working options, a wellbeing program, and opportunities for personal development.
- Why this job: Be part of a mission-driven team focused on building a better future for the community.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service are essential.
- Other info: This role requires a DBS check and offers part-time hours.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Lettings Assistant to join a unique and award-winning housing association on a 25-hour per week basis.
In this role you will be communicating with clients around all aspects of the lettings process. This means that you will also need to be conversant with legislative requirements and be able to convey them to clients so that they are understood.
You’ll work with landlords and prospective tenants to ensure that the roles and responsibilities of being a landlord and a tenant are clearly defined and well understood.
You should have excellent time management and communication skills with the ability to relate to everyone positively. Good customer service will be key to all you do.
If you pride yourself on accuracy and attention to detail and have good organisational skills this could be the role for you.
This role is subject to a DBS check.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, and we now manage more than 7,700 homes,
with around 6,500 social rented homes, 1,200 leasehold properties and more than 30 shared ownership properties.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us, make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance, so we’d be pleased to talk about part-time flexible working and job-sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Home Makers Lettings Assistant employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Makers Lettings Assistant
✨Tip Number 1
Familiarize yourself with the lettings process and relevant legislation. Understanding the legal requirements will not only help you in your role but also impress potential employers like us at Phoenix Community Housing.
✨Tip Number 2
Showcase your customer service skills in your interactions. Since this role heavily relies on communication with clients, demonstrating your ability to relate positively to others can set you apart from other candidates.
✨Tip Number 3
Highlight your organizational skills during any discussions or interviews. Being able to manage time effectively and keep track of multiple clients and their needs is crucial for a Lettings Assistant.
✨Tip Number 4
Research Phoenix Community Housing's values and mission. Understanding our commitment to resident involvement and community building will help you align your answers and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Home Makers Lettings Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lettings Assistant position. Make sure you understand the key responsibilities, such as communicating with clients and understanding legislative requirements.
Highlight Relevant Skills: In your application, emphasize your excellent time management, communication skills, and customer service experience. Provide specific examples of how you've demonstrated these skills in previous roles.
Show Your Attention to Detail: Since accuracy and attention to detail are crucial for this role, make sure your CV and cover letter are free from errors. Use clear formatting and concise language to present your information effectively.
Express Your Commitment to Community: Phoenix Community Housing values resident involvement. In your application, express your commitment to community engagement and how you can contribute to their mission of building a better future for the Phoenix Community.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Understand the Lettings Process
Make sure you familiarize yourself with the lettings process and legislative requirements. Be prepared to discuss how you would explain these aspects to clients in a clear and relatable manner.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Think of examples where you've successfully communicated complex information to different audiences.
✨Demonstrate Customer Service Excellence
Prepare to share specific instances where you provided outstanding customer service. Highlight your ability to relate positively to clients and resolve any issues they may have.
✨Highlight Your Organizational Skills
Discuss your time management strategies and how you prioritize tasks. Being organized is crucial in this role, so be ready to provide examples of how you've managed multiple responsibilities effectively.
