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- Tasks: Investigate complaints and collaborate with teams to enhance customer service.
- Company: Join a community-focused organisation dedicated to improving resident experiences.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in customer service.
- Qualifications: Experience in complaints management and excellent communication skills required.
- Other info: Apply by 28 May 2025; interviews on 11 June 2025.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a dedicated Complaints Investigation Officer to join our team, ensuring all complaints are addressed promptly and with a resident-focused approach.
Responsibilities:
- Investigate complaints thoroughly and impartially.
- Liaise with various teams across the organization to resolve complaints fairly and transparently.
- Champion the customer experience by collaborating with colleagues to improve our service delivery.
- Build and maintain strong relationships with residents, ensuring their concerns are heard and addressed effectively.
Requirements:
- Experience in complaints management and customer service excellence.
- Excellent communication skills and high attention to detail.
- Self-motivated with an outcome-focused approach.
If you are passionate about delivering exceptional customer service and making a positive impact on our community, we encourage you to apply.
Complaints Investigation Officer employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigation Officer
✨Tip Number 1
Familiarise yourself with common complaints handling procedures and best practices. This will not only help you understand the role better but also allow you to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our commitment to customer service will help you align your answers with our goals during the interview process.
We think you need these skills to ace Complaints Investigation Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your experience in complaints management and customer service excellence.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for customer service and how your skills align with the role. Use specific examples from your past experiences to demonstrate your ability to investigate complaints and improve service delivery.
Highlight Relevant Experience: In your CV, emphasise any previous roles related to complaints management or customer service. Include quantifiable achievements that showcase your attention to detail and outcome-focused approach.
Follow Application Instructions: Ensure you complete the online application form as instructed. Double-check that you have addressed all the requirements and provided all necessary information before submitting your application.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Complaints Investigation Officer. Familiarise yourself with the key aspects of the job, such as investigating complaints and liaising with different teams. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As communication is crucial in this role, prepare examples that highlight your excellent communication skills. Think of situations where you effectively resolved issues or communicated complex information clearly. This will show the interviewers that you can handle complaints with professionalism.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, be ready to discuss how you ensure accuracy in your work. You could mention specific tools or methods you use to keep track of complaints and resolutions, which will illustrate your thoroughness and commitment to quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific complaints. Practice your responses by thinking through various situations you might encounter in the role. This preparation will help you articulate your thought process and decision-making skills during the interview.
