We are looking for a Complaints Investigation Officer to join our team who ensure that all complaints are dealt with in a timely resident focussed manner. As a Complaints Investigator you will be responsible for investigating complaints and liaising with teams across the business to resolve complaints in a fair and transparent manner. As a resident led organisation, we put residents at the heart of our service. To influence our customer care approach, you will champion the customer experience and work in collaboration with colleagues across the organisation. To help us build a better future for our Phoenix Community, you will be passionate about delivering effective complaints resolution throughout the customer journey and thrive on building relationships. We are looking for individuals who have experience of excellent Complaints Management, as well as great communication skills, strong investigation skills, self-motivation and have high level of attention to detail. You should be confident in responding to a variety of issues and have an outcome focussed approach. If you have a passion for customer service excellence and service delivery, then this may be the role for you. This role will close on 27 September 2026. Interviews and assessements to take place in person on 13 October 2026. Please apply early as we may close this vacancy should we receive sufficient applications. TPBN1_UKTJ
Complaints Investigation Officer employer: PHOENIX COMMUNITY HOUSING
Join our award-winning housing association as a Plumber, where you will be part of a dedicated and supportive team committed to delivering high-quality plumbing services in a collaborative work environment. We prioritise employee growth and development, offering opportunities for training and advancement while fostering a culture of respect and teamwork. Located in a vibrant community, we provide a fulfilling career path that not only enhances your skills but also contributes positively to the lives of our residents.
