At a Glance
- Tasks: Lead a high-performing lettings team to ensure quick and fair housing allocations.
- Company: Join Phoenix, a resident-led housing association known for excellent tenant satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on performance improvement and customer service excellence.
- Why this job: Make a real difference in residents' lives by providing safe and secure housing.
- Qualifications: Experience in lettings and allocation processes, with strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
This is a great opportunity to join our team.
Phoenix is resident led and is very proud of the quality of our services to residents.
Our tenant satisfaction measures are upper quartile for a housing association of our size in London and are improving.
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
About the role:
We're looking for an exceptional Lettings Manager to lead a high-performing frontline service.
This is a role for a confident and resilient leader who thrives in a fast-paced environment, understands the complexities of social housing specifically in relation to the delivery of an allocation and lettings service as well as having the energy and determination to drive performance whilst bringing people with them.
Reporting to the Head of Housing Management and Estates you'll lead the operational delivery of lettings and allocations across our portfolio in partnership with Lewisham Council, ensuring homes are allocated quickly, fairly and effectively.
A major focus of the role will be reducing void turnaround times, maximising income and ensuring properties are let as soon as they become available, helping residents access safe and secure housing.
You'll be responsible for managing a small team of Lettings officers, setting clear expectations, holding people accountable, and creating a culture of high performance, continuous improvement, and excellent customer service.
Success in this position requires someone who is organised, is responsive and has the ability communicate with staff, residents, and stakeholders in a positive manner.
About you:
We are looking for someone who is enthusiastic and passionate about providing a great service to our residents.
You must be experienced in dealing with allocation processes and a comprehensive lettings service and comfortable with leading a small team to maintain high standards.
You will need to be resilient and can manage your own workload with competing priorities to meet deadlines and performance management targets. xohmjla
This role is subject to a DBS check.
Applications will close at 23:59 on 12 October 2026.
Interviews and assessments to take place in person on 20 October 2026.
Lettings Manager in Catford employer: PHOENIX COMMUNITY HOUSING
Join our award-winning housing association as a Plumber, where you will be part of a dedicated and supportive team committed to delivering high-quality plumbing services in a collaborative work environment. We prioritise employee growth and development, offering opportunities for training and advancement while fostering a culture of respect and teamwork. Located in a vibrant community, we provide a fulfilling career path that not only enhances your skills but also contributes positively to the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager in Catford
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like PHOENIX COMMUNITY HOUSING.
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Got your eye on a specific company like PHOENIX COMMUNITY HOUSING? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit PHOENIX COMMUNITY HOUSING's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Manager in Catford
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Manager role at PHOENIX COMMUNITY HOUSING, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where PHOENIX COMMUNITY HOUSING operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to PHOENIX COMMUNITY HOUSING. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at PHOENIX COMMUNITY HOUSING.
