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- Tasks: Join us as a housing officer, managing tenancies and improving community living.
- Company: Phoenix Community Housing is a resident-led organisation dedicated to building better homes and communities.
- Benefits: Enjoy flexible working options, a wellbeing programme, and comprehensive learning opportunities.
- Why this job: Make a real impact in the community while working in a supportive and inclusive environment.
- Qualifications: We seek self-motivated candidates with experience in housing management and strong interpersonal skills.
- Other info: Applications close on 30 March 2025; interviews on 7 April 2025.
The predicted salary is between 30000 - 42000 £ per year.
We have opportunities for three housing officers to join the team – one permanent and two for a fixed term period of one year. As a housing officer, your focus will be to provide an effective housing management service. Responsibilities will include tenancy management, identifying and attending to estate improvement works, addressing anti-social behaviour and identifying support needs.
As a resident-led housing association, a significant part of your role will involve resident involvement and community development, working collaboratively with our residents as well as our external partners and agencies to meet our performance standards. We are looking for candidates who have a proven track record in housing management, are self-motivated and can demonstrate a high level of empathy, tenacity and confidence when addressing a variety of issues and who thrive when proactively working with residents, colleagues and partners to improve our services.
To apply for this role please complete our online application form, outlining how you meet the requirements of the role. Applications close at 23.59 on Sunday 30 March 2025. Interviews will take place in person on Monday 7 April 2025.
About Phoenix Community Housing: Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it’s helped us earn a wide range of accolades and awards. We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new corporate plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes. Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement. If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
3 x Housing Officers employer: PHOENIX COMMUNITY HOUSING
Contact Detail:
PHOENIX COMMUNITY HOUSING Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3 x Housing Officers
✨Tip Number 1
Familiarise yourself with Phoenix Community Housing's values and mission. Understanding their commitment to resident involvement will help you demonstrate how your experience aligns with their community-focused approach during the interview.
✨Tip Number 2
Prepare specific examples from your past work that showcase your skills in tenancy management and addressing anti-social behaviour. Being able to discuss real-life scenarios will highlight your problem-solving abilities and empathy towards residents.
✨Tip Number 3
Research current issues in housing management, particularly those affecting the Lewisham area. This knowledge will not only impress during your interview but also show your genuine interest in the community you’ll be serving.
✨Tip Number 4
Network with professionals in the housing sector, especially those who have experience with resident-led organisations. Building connections can provide valuable insights and potentially lead to recommendations that strengthen your application.
We think you need these skills to ace 3 x Housing Officers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the housing officer position. Tailor your application to highlight your relevant experience in tenancy management and community development.
Showcase Your Experience: In your application, provide specific examples of your previous work in housing management. Highlight instances where you successfully addressed anti-social behaviour or improved resident involvement, demonstrating your empathy and tenacity.
Personalise Your Application: Make sure to personalise your application by addressing how your values align with those of Phoenix Community Housing. Emphasise your commitment to resident-led initiatives and community development.
Proofread and Submit: Before submitting your application, proofread it for any spelling or grammatical errors. Ensure that all required information is included and that your application form is completed accurately.
How to prepare for a job interview at PHOENIX COMMUNITY HOUSING
✨Show Your Empathy
As a housing officer, empathy is key. Be prepared to share examples of how you've successfully handled sensitive situations with residents. This will demonstrate your ability to connect with people and understand their needs.
✨Highlight Your Experience
Make sure to discuss your proven track record in housing management. Bring specific examples of your past roles where you managed tenancies or improved community relations, as this aligns directly with the responsibilities of the position.
✨Demonstrate Proactivity
Phoenix Community Housing values proactive approaches. Prepare to talk about initiatives you've taken in previous roles to address issues like anti-social behaviour or estate improvements, showcasing your tenacity and problem-solving skills.
✨Engage with Their Mission
Familiarise yourself with Phoenix's commitment to resident involvement and community development. During the interview, express your enthusiasm for their mission and how you can contribute to building a better future for the community.
