Phoenix 365 in Leicester is seeking a full-time, on-site Control Room Operator to monitor systems and incoming calls, coordinate responses to breakdowns, and log incidents accurately.
You will dispatch resources, communicate with drivers, technicians and clients, follow procedures, escalate issues when needed, and maintain up-to-date records to support 24/7 operations.
This shift-based role requires calm under pressure and strong computer literacy to operate call handling and dispatch software.
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