At a Glance
- Tasks: Engage with customers, manage accounts, and handle queries to ensure top-notch service.
- Company: Join a vibrant team in Peterlee focused on customer success and growth.
- Benefits: Gain valuable experience in sales and customer relationship management.
- Other info: Perfect for those looking to grow in a supportive and dynamic environment.
- Why this job: Kickstart your career while making a real impact on customer satisfaction.
- Qualifications: Positive attitude, strong communication skills, and a willingness to learn.
The predicted salary is between 38000 - 41000 £ per year.
We are looking for a confident and motivated Customer Success Executive to join our growing team in Peterlee. This is a fantastic opportunity for someone early in their career who is eager to develop their skills in sales, customer relationship management, and client communication.
As a Customer Success Executive, you will be a key point of contact for both new and existing customers — handling a mix of outbound cold calls, account management conversations, and inbound queries. Your role will play a vital part in representing our brand, growing our customer base, and ensuring our partners and clients receive an excellent level of service.
Requirements
- A proactive and positive attitude with a willingness to learn
- Excellent communication and interpersonal skills
- Comfortable making outbound cold calls and building rapport quickly
- Strong organisational and time management skills
- Good attention to detail and ability to work independently
- Previous experience in a sales, customer service, or call centre environment is preferred but not essential
Customer Success Executive employer: Phoenix 2 Retail
Phoenix 2 Retail is an exceptional employer, offering a dynamic work environment that prioritises collaboration, sustainability, and innovation. With a strong commitment to employee development, we provide tailored growth plans and opportunities for career advancement, making it an ideal place for those looking to make a meaningful impact in the fast-paced FMCG sector. Join us in representing the exciting IVG brand and be part of a success story that challenges industry standards while ensuring the best interests of our customers are at the heart of everything we do.
