Description
We are looking for a confident and motivated Customer Success Executive to join our growing team in Peterlee. This is a fantastic opportunity for someone early in their career who is eager to develop their skills in sales, customer relationship management, and client communication. As a Customer Success Executive, you will be a key point of contact for both new and existing customers — handling a mix of outbound cold calls, account management conversations, and inbound queries. Your role will play a vital part in representing our brand, growing our customer base, and ensuring our partners and clients receive an excellent level of service.
We are looking for a confident and motivated Customer Success Executive to join our growing team in Peterlee. This is a fantastic opportunity for someone early in their career who is eager to develop their skills in sales, customer relationship management, and client communication. As a Customer Success Executive, you will be a key point of contact for both new and existing customers — handling a mix of outbound cold calls, account management conversations, and inbound queries. Your role will play a vital part in representing our brand, growing our customer base, and ensuring our partners and clients receive an excellent level of service.
Requirements
What We’re Looking For
What We’re Looking For
- A proactive and positive attitude with a willingness to learn
- Excellent communication and interpersonal skills
- Comfortable making outbound cold calls and building rapport quickly
- Strong organisational and time management skills
- Good attention to detail and ability to work independently
- Previous experience in a sales, customer service, or call centre environment is preferred but not essential
Customer Success Executive employer: Phoenix 2 Retail
Phoenix 2 Retail is an exceptional employer, offering a dynamic work environment that prioritises collaboration, sustainability, and innovation. With a strong commitment to employee development, we provide tailored growth plans and opportunities for career advancement, making it an ideal place for those looking to make a meaningful impact in the fast-paced FMCG sector. Join us in representing the exciting IVG brand and be part of a success story that challenges industry standards while ensuring the best interests of our customers are at the heart of everything we do.
