At a Glance
- Tasks: Support clients by managing operations and ensuring excellent service delivery.
- Company: Join Phoebus, a top-rated tech company focused on innovation and client satisfaction.
- Benefits: Enjoy private healthcare, flexible working, generous holiday, and a supportive culture.
- Other info: Hybrid role with a vibrant office environment in Solihull.
- Why this job: Be part of a dynamic team that values your input and fosters career growth.
- Qualifications: Experience in tech operations and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
About Phoebus
Phoebus Software Ltd (PSL) is a market-leading provider of innovative, flexible solutions for financial services organisations. With decades of experience and a reputation for being relentlessly client-focused, we pride ourselves on delivering exceptional technology that powers real results. We're now looking for an inspiring leader to shape the future of our product suite—ensuring our solutions stay ahead of the market, continue to meet real customer needs, and deliver strong commercial performance.
Why Join Phoebus?
At Phoebus, people genuinely come first. We’re proud to have been recognised as the 16th Best Technology Company to Work For in the UK as well as one of the Top 50 UK Midsized Companies. These acknowledgements remain meaningful to us, as they were driven by the commitment and feedback of our colleagues. From our ambitious growth plans and modern tech stack to our culture of support, innovation, and well-being, PSL offers an environment where you can thrive, make an impact, and build a career you’re excited about.
Work-Life Balance & Hybrid Working
We know that great work happens when life is in balance. That’s why we offer a hybrid working model designed to give you both flexibility and connection. Our contemporary Solihull office sits right in the heart of the town, just steps away from Touchwood Shopping Centre’s shops, cafés, and restaurants—perfect for lunch breaks or post-work plans. We offer parking and we’re only a short walk from the train station, making commuting easy and stress-free.
Operations Support Engineer Responsibilities:
- The Operations Support Engineers have full responsibility for the service delivered to our clients, including:
- Relationship Management
- Co-ordinate with key stakeholders.
- Executing against the stakeholder management and communication plan, to provide visibility of service performance and incident management.
- Ensure service operations support positive net promoter scores.
- Act as a single point of contact for contact from clients and internal staff regarding operations activity and queries.
- Receiving, logging and managing contact from clients and internal staff.
- Delivery
- Contribute and implement operational policies, standards, and procedures.
- Ensure all operations are conducted in an appropriate, cost-effective way.
- Proactively monitor production KPIs.
- Ensure operational activities remain on time and within a defined budget.
- Address operational issues solving them in an effective and timely manner.
- Ensure that service operations work effectively & efficiently in the business.
- Governance
- Provide insights & trends on service delivery metrics to support client reporting.
- Anticipate, identify, & mitigate things that could impact service delivery.
- Take ownership for resolving issues and escalations.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Skills and Competencies:
- Experience of a role within technology operational delivery.
- A passion for continuous learning and improvement.
- Excellent communicator with strong written, verbal and presentation skills.
- Curious to ensure solutions are fit for purpose and meet client and contractual obligations.
- Simplify complex information to make sure colleagues and/or clients understand it.
- Experience of risk control management.
- Understanding software development lifecycles.
- Comfortable with multi-tasking and adapting to changing priorities.
- Incident Management experience – Managing incidents including business expectations and communication.
- A self-motivated achiever who gains satisfaction from providing excellent customer service.
Beneficial:
- Financial services and/or financial product experience.
Relationships:
The Operations Support Engineers report into the Engineering Managers with oversight by the Head of Service Operations. They work closely with:
- External Client stakeholders
- 3rd party suppliers
- Internal ELT members
- Product teams
- Control & Governance team
- Architecture team
- Delivery team
- Client Management team
Phoebus Benefits Package
If you’re ready to be part of something special, we’d love to hear from you!
- Private Health care scheme including dental, optical, and mental health cover
- Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice
- Life assurance scheme at 4x salary
- 24/7 Employee Assistance Programme
- Flexible hybrid working
- Contributory Pension Scheme with Scottish Widows
- 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days.
- Discretionary annual salary review & bonus
- Electric car salary sacrifice scheme
- Events & gifts to celebrate Long Service. Birthdays, Quarterly company-paid team meals and regular social events.
Our Phoebus Values
At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients: Dedicated, Open, No Nonsense, Excellence.
Equality, Diversity and Inclusion
At Phoebus Software Ltd, we believe our success is driven by our people. We’re committed to building a diverse, inclusive workplace where everyone feels valued and has the opportunity to thrive. By attracting and supporting a wide range of talent, we strengthen our performance, innovation, and impact.
***THIS ROLE IS HYBRID THERE IS A REQUIREMENT TO COME INTO THE SOLIHULL OFFICE (B913DL) ***
Operations Support Engineer in Solihull employer: Phoebus Software
Phoebus Software Ltd is an exceptional employer that prioritises its people, offering a supportive and innovative work culture in the heart of Solihull. With a strong focus on employee well-being, flexible hybrid working, and ample growth opportunities, we empower our team to thrive while delivering cutting-edge solutions for financial services. Our commitment to diversity and inclusion, alongside a comprehensive benefits package, makes Phoebus a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Engineer in Solihull
✨Tip Number 1
Network like a pro! Reach out to current employees at Phoebus on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Operations Support Engineer role.
✨Tip Number 2
Prepare for the interview by understanding Phoebus's values and culture. Think about how your skills align with their commitment to client focus and innovation. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 3
Practice your communication skills! As an Operations Support Engineer, you'll need to simplify complex information. Try explaining technical concepts to a friend or family member to ensure you can communicate clearly during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Phoebus team.
We think you need these skills to ace Operations Support Engineer in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Engineer role. Highlight your relevant experience in technology operational delivery and how it aligns with our values at Phoebus.
Showcase Your Communication Skills:Since this role involves a lot of relationship management, emphasise your strong written and verbal communication skills. Give examples of how you've simplified complex information for clients or colleagues in the past.
Demonstrate Your Problem-Solving Ability:We love self-motivated achievers! Share specific instances where you've successfully resolved operational issues or managed incidents. This will show us you're ready to take ownership and deliver excellent customer service.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Phoebus Software
✨Know Your Stuff
Before the interview, make sure you understand Phoebus Software Ltd's products and services. Familiarise yourself with their innovative solutions for financial services and think about how your experience aligns with their mission. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As an Operations Support Engineer, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed relationships or resolved issues in the past. Practising clear and concise explanations will help you demonstrate your communication prowess.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific situations where you've had to manage incidents or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Continuous Learning Mindset
Phoebus values a passion for continuous improvement. Be prepared to discuss how you've pursued learning opportunities in your career, whether through formal training or self-directed study. Highlight any relevant certifications or courses that showcase your commitment to growth.
