Business Analyst

About Phoebus: Phoebus Software Ltd (PSL) is a market-leading provider of innovative, flexible solutions for financial services organisations. With decades of experience and a reputation for being relentlessly client-focused, we pride ourselves on delivering exceptional technology that powers real results.

Why join Phoebus: At Phoebus, people genuinely come first. We’re proud to have been recognised as the 16th Best Technology Company to Work For in the UK and one of the Top 50 UK Midsized Companies—achievements driven by the high engagement and satisfaction of our colleagues. From our ambitious growth plans and modern tech stack to our culture of support, innovation, and well-being, PSL offers an environment where you can thrive, make an impact, and build a career you’re excited about.

Work-Life Balance & Hybrid Working: We know that great work happens when life is in balance. That’s why we offer a hybrid working model designed to give you both flexibility and connection. Our contemporary Solihull office sits right in the heart of the town, just steps away from Touchwood Shopping Centre’s shops, cafés, and restaurants—perfect for lunch breaks or post-work plans. We offer parking and we’re only a short walk from the train station, making commuting easy and stress-free.

Background: Phoebus Software is a leading tech company providing loan and mortgage servicing platforms to banks and building societies. Our platform powers mission-critical operations for some of the UK’s most recognised financial institutions, and we are in an active period of transformation evolving our product organisation into a strategically-led function with full commercial accountability across our product lines.

Mission: To bring analytical rigour, commercial awareness, and structured thinking to the product organisation translating complexity into clarity, surfacing insight that drives better decisions, and ensuring that what gets built is grounded in evidence, not assumption.

Responsibilities (What you’ll do):

• Lead discovery workstreams for new features and platform improvements across all product lines.
• Conduct gap analysis, process mapping, and current-state assessments before solutions are proposed.
• Evaluate feature usage and client behaviour data to make evidence-based recommendations for roadmap prioritisation.
• Identify patterns across product lines and surface insights that inform strategic product and commercial decisions.
• Produce high-quality functional and non-functional requirements, user stories, and acceptance criteria.
• Own process documentation across complex workflows to ensure they’re accurate, version-controlled, and audit-ready.
• Maintain a clear decision trail for significant product and change decisions.
• Work closely with Product Owners and Product Managers to feed discovery intelligence into roadmap sessions and planning cycles.
• Collaborate with engineering teams to ensure requirements are technically sound and well understood before work begins.
• Partner with client-facing teams to ensure product and release communications are accurate, well-framed, and appropriately timed.
• Facilitate workshops and working sessions with internal and external stakeholders.
• Support the scoping and costing of change requests.
• Identify opportunities where client demand could inform core platform development.
• Contribute structured, evidence-based analysis to business cases for new features and platform investments.

Skills & Competencies (What we’re looking for):

• 4 years’ experience in a Business Analysis role, preferably within a regulated financial services environment.
• Bachelor’s degree in business, computer science, a related discipline, or BCS International Diploma in Business Analysis.
• Demonstrable track record of working across multiple product areas or domains.
• Adaptable and priority-driven.
• Commercial awareness.
• Demonstrable skills in documenting complex principles.
• Confident stakeholder management.
• Excellent written communication.
• Strong analytical thinking.

Desirable:

• Experience with mortgage, loan, or savings servicing platforms.
• Familiarity with FCA regulatory requirements.
• Experience contributing to or owning commercial scoping and change request processes.
• Strong Jira Knowledge.
• Exposure to Behaviour Driven Development.
• Demonstrable experience of working in an agile environment.
• Experience of business transformation and change management.

Your role as Business Analyst reports into the Head of Product Management. You’ll work closely with external customer stakeholders, 3rd party suppliers, industry experts, and internal ELT members, product teams, delivery teams, architecture teams, and operations.

Phoebus Perks: If you’re ready to be part of something special, we’d love to hear from you!

• Private Health care scheme including dental, optical, and mental health cover.
• Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice.
• Life assurance scheme at 4x salary.
• 24/7 Employee Assistance Programme.
• Flexible hybrid working.
• Contributory Pension Scheme with Scottish Widows.
• 33 days Holiday, including 8 bank holidays & Holiday purchase scheme up to 5 days.
• Discretionary annual salary review & bonus.
• Electric car salary sacrifice scheme.
• Events & gifts to celebrate Long Service, Birthdays, Quarterly company-paid team meals and regular social events.

Our Phoebus Values: At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our DONE values are made up of the following: Dedicated, Open, No Nonsense, Excellence.

Equality, Diversity and Inclusion: At Phoebus Software Ltd, we believe our success is driven by our people. We’re committed to building a diverse, inclusive workplace where everyone feels valued and has the opportunity to thrive.

THIS ROLE IS HYBRID THERE IS A REQUIREMENT TO COME INTO THE SOLIHULL OFFICE (B913DL) ONCE A WEEK.