At a Glance
- Tasks: Support clients by ensuring smooth service delivery and resolving operational issues.
- Company: Join Phoebus Software, a top-rated tech company focused on innovation and client satisfaction.
- Benefits: Enjoy flexible hybrid working, private healthcare, generous holiday, and a vibrant workplace culture.
- Other info: Be part of a diverse team that values equality and inclusion.
- Why this job: Make a real impact in financial services while developing your skills in a supportive environment.
- Qualifications: Experience in tech operations, strong communication skills, and a passion for customer service.
The predicted salary is between 30150 - 36850 £ per year.
About Phoebus
Phoebus Software Ltd (PSL) is a market-leading provider of innovative, flexible solutions for financial services organisations.
With decades of experience and a reputation for being relentlessly client-focused, we pride ourselves on delivering exceptional technology that powersreal results.
We'renow looking for an inspiring leader to shape the future of our product suite—ensuring our solutions stay ahead of the market, continue to meet real customer needs, and deliver strong commercial performance.
Why Join Phoebus?
At Phoebus, people genuinely come first.
We’re proud to have been recognised as the 16th Best Technology Company to Work For in the UK as well as one of the Top 50 UK Midsized Companies.
These acknowledgements remain meaningful to us, as they were driven by the commitment and feedback of our colleagues.
From our ambitious growth plans and modern tech stack to our culture of support, innovation, and well-being, PSL offers an environment where you can thrive, make an impact, and build a careeryou’reexcited about.
Work-Life Balance & Hybrid Working
We know thatgreat workhappens when life is in balance.
That’swhy we offer a hybrid working model designed to give you both flexibility and connection.
Our contemporary Solihull office sits right in the heart of the town, just steps away from Touchwood Shopping Centre’s shops, cafés, and restaurants—perfect for lunch breaks or post-work plans.
We offer parking andwe’reonly a short walk from the train station, making commuting easy and stress-free.
Strategy
Phoebus Software Ltd (PSL) is a market leading provider of flexible financial solutions to financial services providers.
PSL has a long reputation for being client-centric and delivering quality solutions.
We need a team player to help ensure our Saa S service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance.
Mission
The Operations Support Engineers ensure our service delivery aligns to client expectation and contractual obligations.
Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur.
Responsibilities
The Operations Support Engineer have full responsibility for the service delivered to our clients, including.
- Relationship Management
- Co-ordinate with key stakeholders.
- Executing against the stakeholder management and communication plan, to provide visibility of service performance and incident management.
- Ensure service operations support positive net promotor scores.
- Act as a single point of contact for contact from clients and internal staff regarding operations activity and queries.
- Receiving, logging and managing contact from clients and internal staff.
- Delivery
- Contribute and implement operational policies, standards, and procedures.
- Ensure all operations are conducted in an appropriate, cost-effective way.
- Proactively monitor production KPIs.
- Ensure operational activities remain on time and within a defined budget.
- Address operational issues solving them in an effective and timely manner.
- Ensure that service operations work effectively & efficiently in the business.
- Governance
- Provide insights & trends on service delivery metrics to support client reporting.
- Anticipate, identify, & mitigate things that could impact service delivery.
- Take ownership for resolving issues and escalations.
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Skill and Competencies
- Required
- Experience of a role within technology operational delivery.
- A passion for continuous learning and improvement.
- Excellent communicator with strong written, verbal and presentation skills.
- Curious to ensure solutions are fit for purpose and meet client and contractual obligations.
- Simplify complex information to make sure colleagues and/or clients understand it.
- Experience of risk control management.
- Understanding software development lifecycles.
- Comfortable with multi-tasking and adapting to changing priorities.
- Incident Management experience – Managing incidents including business expectations and communication
- A self-motivated achiever who gains satisfaction from providing excellent customer service
- Beneficial
- Financial services and/or financial product experience.
- Relationships
The Operations Support Engineers report into the Engineering Managers with oversight by the Head of Service Operations.
They work closely with
- External
- Client stakeholders
- 3rd party suppliers
- Internal
- ELT members
- Product teams
- Control & Governance team
- Architecture team
- Delivery team
- Client Management team
- Phoebus Benefits Package
- Private Health care scheme including dental, optical, and mental health cover
- Wellbeing Choice - £350.00 per annum paid towards wellbeing activities of your choice
- Life assurance scheme at 4x salary
- 24/7 Employee Assistance Programme
- Flexible hybrid working
- Contributory Pension Scheme with Scottish Widows
- 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & Holiday purchase scheme up to 5 days.
- Discretionary annual salary review & bonus
- Electric car salary sacrifice scheme
- Events & gifts to celebrate Long Service. Birthdays, Quarterly company-paid teammeals and regular social events.
- Our Phoebus Values
At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our
DONE valuesare made up of the following and we strive to live our values daily when working with colleagues and clients. Dedicated, Open, No Nonsense, Excellence
Equality, Diversityand Inclusion
At Phoebus Software Ltd, we believe our success is driven by our people.
We’recommitted to building a diverse, inclusive workplace where everyone feels valued andhas the opportunity tothrive.
By attracting and supporting a wide range of talent, we strengthen our performance, innovation, and impact.
THIS ROLE IS HYBRID THERE IS A REQUIREMENT TO COME INTO THE SOLIHULL OFFICE (B913DL) ONCE A WEEK
- YOU NEED TO HAVE THE FULL RIGHT TO WORK IN THE UK FOR THIS ROLE
Operations Support Engineer employer: Phoebus Software Limited
At Phoebus Software Ltd, we prioritise our people and foster a culture of support, innovation, and well-being, making it an exceptional place to work. Our Solihull office offers a vibrant environment with easy access to local amenities, while our hybrid working model ensures a healthy work-life balance. With a strong focus on employee growth and a comprehensive benefits package, including private healthcare and generous holiday allowances, we empower our team to thrive and make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Phoebus Software Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Phoebus Software Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Phoebus Software Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Phoebus Software Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Operations Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Phoebus Software Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Phoebus Software Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Phoebus Software Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Phoebus Software Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
