Business Analyst

Phoebus Software Ltd (PSL) is a market-leading provider of innovative, flexible solutions for financial services organisations. With decades of experience and a reputation for being relentlessly client-focused, we pride ourselves on delivering exceptional technology that powers real results.

At Phoebus, people genuinely come first. We are proud to have been recognised as the 16th Best Technology Company to Work For in the UK and one of the Top 50 UK Midsized Companies - achievements driven by the high engagement and satisfaction of our colleagues. From our ambitious growth plans and modern tech stack to our culture of support, innovation, and well-being, PSL offers an environment where you can thrive, make an impact, and build a career you are excited about.

We know that great work happens when life is in balance. That is why we offer a hybrid working model designed to give you both flexibility and connection. Our contemporary Solihull office sits right in the heart of the town, just steps away from Touchwood Shopping Centre's shops, cafés, and restaurants - perfect for lunch breaks or post-work plans. We offer parking and we are only a short walk from the train station, making commuting easy and stress-free.

Phoebus Software is a leading tech company providing loan and mortgage servicing platforms to banks and building societies. Our platform powers mission-critical operations for some of the UK's most recognised financial institutions, and we are in an active period of transformation evolving our product organisation into a strategically-led function with full commercial accountability across our product lines.

This role sits at the heart of that change. If you are an innovator who is excited by working with technology that directly impacts clients, this is a unique opportunity for you to be involved in the early stages of the development of a forward-thinking application, with a critical focus on enhancing the user experience, while leveraging contemporary Cloud technologies from AWS, and contemporary development technologies and frameworks such as JAVA 17, Springboot 3.0, Cucumber and Allure.

Business Analysis at Phoebus is a strategic capability within the product organisation responsible for closing the gap between complex business problems and well-considered solutions and ensuring that the right intelligence reaches the right people at the right time. As we scale, BAs will operate as a shared, flexible resource across the full product ecosystem across Specialist Mortgages, Residential Mortgages, and Savings allocated against the highest priority work and governed by the Head of Product.

You could help define what great looks like in this function, and to grow with it.

Responsibilities (What you’ll do)

• Lead discovery workstreams for new features and platform improvements across all product lines.
• Conduct gap analysis, process mapping, and current-state assessments before solutions are proposed.
• Evaluate feature usage and client behaviour data to make evidence-based recommendations for roadmap prioritisation.
• Identify patterns across product lines and surface insights that inform strategic product and commercial decisions.
• Produce high-quality functional and non-functional requirements, user stories, and acceptance criteria that give development teams everything they need to move without ambiguity.
• Own process documentation across complex workflows to ensure they are accurate, version-controlled, and audit-ready.
• Maintain a clear decision trail for significant product and change decisions, ensuring the business can account for what was agreed, by whom, and when.
• Work closely with Product Owners and Product Managers to feed discovery intelligence into roadmap sessions and planning cycles.
• Collaborate with engineering teams to ensure requirements are technically sound and well understood before work begins.
• Partner with client-facing teams to ensure product and release communications are accurate, well-framed, and appropriately timed.
• Facilitate workshops and working sessions with internal and external stakeholders to define problems, validate solutions, and drive alignment.
• Support the scoping and costing of change requests, ensuring commercial implications are understood before any commitment is made.
• Identify opportunities where client demand could inform core platform development connecting what clients are paying for to what gets built.
• Contribute structured, evidence-based analysis to business cases for new features and platform investments.

Skills & Competencies (What we’re looking for)

• 4 years’ experience in a Business Analysis role, preferably within a regulated financial services environment, and preferably within a mortgage servicing environment.
• Bachelor’s degree in business, computer science, a related discipline, or BCS International Diploma in Business Analysis or ISEB Diploma in Business Analysis.
• Demonstrable track record of working across multiple product areas or domains rather than a single, narrowly defined scope.
• Experience of the development of new adaptable and priority-driven: you are energised by variety, comfortable context-switching, and do not need a permanent domain to feel productive or effective.
• Commercial awareness: you understand that product decisions have financial consequences and you factor that in as a matter of course.
• Demonstrable skills in documenting complex principles for the understanding of a development team, including process maps and acceptance criteria.
• Confident stakeholder management: you can hold your ground with engineers, challenge assumptions in the room, and present findings to leadership without losing the thread.
• Excellent written communication: your requirements, process maps, and artefacts are precise, clear, and built to last.
• Strong analytical thinking: you interrogate problems before you document solutions.

Desirable

• Experience with mortgage, loan, or savings servicing platforms.
• Familiarity with FCA regulatory requirements and the documentation standards that come with them.
• Experience contributing to or owning commercial scoping and change request processes.
• Strong Jira Knowledge.
• Exposure to Behaviour Driven Development.
• Demonstrable experience of working in an agile environment.
• Experience of business transformation and change management.

Your role as Business Analyst reports into the Head of Product Management. You’ll work closely with:

• External: Customer stakeholders, 3rd party suppliers, Industry experts.
• Internal: ELT members, Product Teams, Delivery teams, Architecture teams, Operations.

Phoebus Perks: Why work with us?

• Private Health care scheme including dental, optical, and mental health cover.
• Wellbeing Choice – £350.00 per annum paid towards wellbeing activities of your choice.
• Life assurance scheme at 4x salary.
• 24/7 Employee Assistance Programme.
• Flexible hybrid working.
• Contributory Pension Scheme with Scottish Widows.
• 33 days Holiday, including 8 bank holidays (5 of which are flexible bank holidays) & holiday purchase scheme up to 5 days.
• Discretionary annual salary review & bonus.
• Electric car salary sacrifice scheme.
• Events & gifts to celebrate Long Service, Birthdays, Quarterly company-paid team meals and regular social events.

At Phoebus we are driven by our purpose and values, building our team with the right people is fundamental to our business & culture. Our DONE values are made up of the following and we strive to live our values daily when working with colleagues and clients: Dedicated, Open, No Nonsense, Excellence.

At Phoebus Software Ltd, we believe our success is driven by our people. We are committed to building a diverse, inclusive workplace where everyone feels valued and has the opportunity to thrive. By attracting and supporting a wide range of talent, we strengthen our performance, innovation, and impact.

THIS ROLE IS HYBRID THERE IS A REQUIREMENT TO COME INTO THE SOLIHULL OFFICE (B913DL) ONCE A WEEK.