At a Glance
- Tasks: Manage our luxury online store, ensuring top-notch product listings and customer experiences.
- Company: Join a prestigious luxury brand with a focus on digital commerce.
- Benefits: Gain valuable experience in e-commerce while enjoying a supportive work environment.
- Other info: Dynamic role with opportunities for creativity and career advancement.
- Why this job: Perfect for fashion enthusiasts eager to grow in the luxury retail space.
- Qualifications: 1-3 years in e-commerce or luxury retail, with strong communication skills.
The predicted salary is between 24000 - 36000 £ per year.
The E-commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce.
Key Responsibilities
- Website & Product Management
- Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
- Ensure product content aligns with luxury brand tone, storytelling, and visual standards
- Manage product launches, collections, and seasonal updates
- QA website content for accuracy, consistency, and functionality
- Visual Merchandising & Content
- Support homepage updates, banners, and landing pages
- Assist with digital merchandising to optimize product placement and storytelling
- Coordinate with creative teams on imagery, copy, and campaigns
- Ensure brand consistency across all e-commerce touchpoints
- Order & Customer Support
- Assist with order management, tracking, cancellations, and returns
- Provide high-touch customer service as needed via email/chat in line with luxury standards
- Liaise with logistics and warehouse teams as needed
- Performance & Reporting
- Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
- Compile weekly/monthly performance reports
- Support A/B testing and optimization initiatives
- Operations & Admin
- Support inventory coordination between online and offline channels
- Assist with promotions, gift-with-purchase, and special campaigns
- Maintain internal documentation and processes
Requirements
- Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
- Passion for luxury fashion and a keen eye for aesthetics.
Qualifications, Skills, Experience
- 1–3 years experience in e-commerce, digital retail, or luxury/fashion/beauty environments
- Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
- Experience with Matrixify ideal
- Strong attention to detail and organizational skills
- Excellent written communication and copy-editing skills
- Customer-first mindset with a luxury service approach
- Excellent Excel/Google Sheets skills
- Basic understanding of e-commerce metrics and performance
Ecommerce Assistant in Slough employer: Phoebe Philo
At Phoebe Philo, we pride ourselves on being an exceptional employer in the fashion retail sector, offering a dynamic work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your contributions are valued. Located in the heart of the fashion industry, we provide unique advantages such as networking with industry leaders and being part of innovative retail expansion strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and luxury retail space. Attend industry events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with product listings, visual merchandising, and customer service. Use real examples from past roles to demonstrate your attention to detail and passion for luxury.
✨Tip Number 3
Prepare for interviews by researching the brand's tone and aesthetic. Be ready to discuss how you can enhance their online presence and improve customer journeys. Tailor your answers to reflect your understanding of luxury standards.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Ecommerce Assistant in Slough
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury retail shine through! We want to see that you understand the brand's tone and aesthetics, so sprinkle in some examples of how you've engaged with luxury products or experiences.
Be Detail-Oriented:Since this role requires a keen eye for detail, make sure your application is polished and error-free. We appreciate clarity and precision, so double-check your spelling and grammar before hitting send!
Highlight Relevant Experience:If you've got experience in e-commerce or luxury environments, shout about it! We want to know how your background aligns with the responsibilities of the E-commerce Assistant role, so tailor your application to showcase your skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to jump into the digital commerce world with us!
How to prepare for a job interview at Phoebe Philo
✨Know Your Luxury Brands
Before the interview, do your homework on the luxury brands the company works with. Understand their tone, storytelling, and visual standards. This will help you articulate how your skills align with their brand values during the interview.
✨Showcase Your E-commerce Experience
Be ready to discuss your previous experience in e-commerce or luxury retail. Prepare specific examples of how you've managed product listings, optimised customer journeys, or contributed to digital merchandising. This will demonstrate your hands-on knowledge and passion for the role.
✨Demonstrate Attention to Detail
Since this role requires a strong eye for detail, be prepared to showcase your organisational skills. You might want to bring examples of your work that highlight your ability to maintain accuracy and consistency in product content and website management.
✨Prepare for Customer Service Scenarios
Given the emphasis on high-touch customer service, think of scenarios where you've provided exceptional support. Be ready to discuss how you would handle customer inquiries or issues while maintaining a luxury service approach, as this will show your customer-first mindset.
