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- Tasks: Manage our luxury online store, ensuring top-notch product listings and customer experiences.
- Company: Join a prestigious luxury brand with a focus on digital commerce.
- Benefits: Gain valuable experience in e-commerce while working in a dynamic environment.
- Why this job: Perfect for fashion enthusiasts eager to grow in the luxury retail space.
- Qualifications: 1-3 years in e-commerce or luxury retail, with strong communication skills.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
The E-commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce.
Key Responsibilities- Website & Product Management
- Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
- Ensure product content aligns with luxury brand tone, storytelling, and visual standards
- Manage product launches, collections, and seasonal updates
- QA website content for accuracy, consistency, and functionality
- Support homepage updates, banners, and landing pages
- Assist with digital merchandising to optimize product placement and storytelling
- Coordinate with creative teams on imagery, copy, and campaigns
- Ensure brand consistency across all e-commerce touchpoints
- Order & Customer Support
- Assist with order management, tracking, cancellations, and returns
- Provide high-touch customer service as needed via email/chat in line with luxury standards
- Liaise with logistics and warehouse teams as needed
- Performance & Reporting
- Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
- Compile weekly/monthly performance reports
- Support A/B testing and optimization initiatives
- Operations & Admin
- Support inventory coordination between online and offline channels
- Assist with promotions, gift-with-purchase, and special campaigns
- Maintain internal documentation and processes
- Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
- Passion for luxury fashion and a keen eye for aesthetics.
- 1–3 years experience in e-commerce, digital retail, or luxury/fashion/beauty environments
- Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
- Experience with Matrixify ideal
- Strong attention to detail and organizational skills
- Excellent written communication and copy-editing skills
- Customer-first mindset with a luxury service approach
- Basic understanding of e-commerce metrics and performance
Ecommerce Assistant in London employer: Phoebe Philo
Contact Detail:
Phoebe Philo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and luxury retail space. Use LinkedIn to connect with industry professionals, join relevant groups, and engage in discussions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with product listings, digital merchandising, and customer service. If you’ve worked on any projects or campaigns, showcase them. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s brand and values. Understand their luxury standards and be ready to discuss how you can contribute to maintaining those. Tailor your responses to reflect your passion for luxury fashion and your attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets noticed. So, get your application in and let’s make magic happen together!
We think you need these skills to ace Ecommerce Assistant in London
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury retail shine through! Share any experiences or insights that highlight your passion for the industry. We want to see that you truly care about the products and the customer experience.
Be Detail-Oriented: Since this role requires a strong eye for detail, make sure your application reflects that. Double-check for typos, ensure your formatting is consistent, and present your information clearly. We appreciate candidates who take the time to get it right!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Highlight relevant experiences and skills that align with our e-commerce needs. We love seeing how you connect your background to what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Phoebe Philo
✨Know Your E-commerce Platforms
Familiarise yourself with platforms like Shopify Plus or Magento before the interview. Be ready to discuss your experience with these tools and how you've used them to enhance product listings or customer journeys.
✨Showcase Your Attention to Detail
Prepare examples that highlight your strong eye for detail. Whether it’s a project where you improved product descriptions or ensured brand consistency, be specific about how your attention to detail made a difference.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury fashion during the interview. Share insights on current trends or brands you admire, and explain how this passion drives your work in e-commerce.
✨Prepare for Customer Service Scenarios
Think of examples where you provided exceptional customer service, especially in a luxury context. Be ready to discuss how you would handle order management or customer inquiries while maintaining high standards.
