Information Technology Application Manager

Purpose of the role

Develop and maintain the IT applications for Phoebe Philo Ltd, ensuring that the applications necessary to support the business are user friendly, effective, cost-efficient, secure and compliant.

Responsibilities

• Collaborate with all departments across the organisation to understand their requirements and work with them to select and implement technology to support their needs, including:
• Front end ecommerce stack: work with the digital team to ensure that the front end ecommerce stack is optimised, resilient, secure and compliant
• Airtable: work with the product development and the rest of the business teams to understand their needs and further enhance the Airtable solution that supports the unique design and development process of the company
• Finance: work with the finance team to ensure that the systems for accounting, reporting, accounts payable, online payments, VAT and payroll are optimised, resilient, secure and compliant
• Logistics: work with the logistics team to ensure that the right systems are working well and improved for carrier management, shipping labels, returns handling, etc
• Sustainability: work with the sustainability, development and production teams to optimize systems for collecting and tracking sustainability data
• Integrations: ensure that the system integrations, including middleware, are optimised, resilient, secure and compliant
• Develop and manage relationships with partners and contractors to ensure technology requirements are delivered and supported
• Ensure that guidance and training is provided to teams across the organisations on all systems and platforms to optimise system usage
• Ensure operational reliability, stability, security and compliance of technology services and applications using industry standard and best practice
• Ensure all technology processes are in line with relevant laws and regulations, e.g. GDPR
• Drive collaboration across teams ensuring smooth roll out of technology

Measures of Success

• Successful delivery of new development initiatives to target quality, milestones and budgets
• Ensure ongoing operational availability of systems
• Performance, reliability, security and compliance of all systems

Qualifications, Skills, Experience Required

• Degree in Computer Science, or demonstrable experience
• 3-5 years’ experience in technology roles within fashion with experience of e-commerce, product development and product and support functions in fashion (ideally luxury fashion)
• Experience in a start-up/scale-up situation with demonstrated capability to continuously update and improve technology stack moving through the different growth stages of a starting fashion company
• Knowledge of relevant current and emerging computer architecture and technologies, application development techniques and suppliers/partners
• Experience with relevant systems in use – e.g.,

a) Shopify, Hubspot, Powerfront in front end stack

b) Avalara for tax

c) Global-E for international expansion

d) JOOR for wholesale

e) Brightpearl for inventory and order management

f) Airtable for PLM and other business processes not covered in other solutions

g) Microsoft Business Central, Concur, SDI (Italian Tax platform) in Finance

h) No/low code platforms like MAKE for middleware

• Ability to lead development and delivery of business technology projects to deliver business objectives
• Experience in project management
• Demonstrated ability to apply technology solutions to business problems
• Excellent problem solving and decision-making skills
• Comfortable with tight deadlines and fast-paced work environment
• Excellent communication skills and presence, with knack for explaining technology to non-technologists
• Ability to collaborate with and influence different stakeholders
• Combines the very highest quality standards with a resourceful can-do attitude
• Excellent leadership and interpersonal skills with the ability to build trust and credibility with colleagues, customers, peers and the market generally