At a Glance
- Tasks: Manage our luxury online store, ensuring top-notch product listings and customer experiences.
- Company: Join a prestigious luxury brand with a focus on digital commerce.
- Benefits: Gain valuable experience in e-commerce with potential for career growth.
- Other info: Dynamic role with opportunities to collaborate across creative teams.
- Why this job: Perfect for fashion enthusiasts eager to make an impact in luxury retail.
- Qualifications: 1-3 years in e-commerce or luxury environments; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
The E-commerce Assistant will support the day-to-day management of our online store, ensuring product listings, content, and customer journeys meet luxury standards. This role is ideal for someone with a strong eye for detail, a passion for luxury retail, and a desire to grow within digital commerce.
Key Responsibilities- Website & Product Management
- Upload, update, and maintain product listings (descriptions, pricing, SKUs, imagery, stock levels)
- Ensure product content aligns with luxury brand tone, storytelling, and visual standards
- Manage product launches, collections, and seasonal updates
- QA website content for accuracy, consistency, and functionality
- Support homepage updates, banners, and landing pages
- Assist with digital merchandising to optimize product placement and storytelling
- Coordinate with creative teams on imagery, copy, and campaigns
- Ensure brand consistency across all e-commerce touchpoints
- Order & Customer Support
- Assist with order management, tracking, cancellations, and returns
- Provide high-touch customer service as needed via email/chat in line with luxury standards
- Liaise with logistics and warehouse teams as needed
- Performance & Reporting
- Assist in tracking key e-commerce KPIs (conversion, AOV, traffic, bestsellers)
- Compile weekly/monthly performance reports
- Support A/B testing and optimization initiatives
- Operations & Admin
- Support inventory coordination between online and offline channels
- Assist with promotions, gift-with-purchase, and special campaigns
- Maintain internal documentation and processes
- Excellent communication and collaboration skills, with the ability to effectively articulate design concepts and rationale to cross-functional teams.
- Passion for luxury fashion and a keen eye for aesthetics.
- 1–3 years experience in e-commerce, digital retail, or luxury/fashion/beauty environments
- Familiarity with platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar
- Experience with Matrixify ideal
- Strong attention to detail and organizational skills
- Excellent written communication and copy-editing skills
- Customer-first mindset with a luxury service approach
- Basic understanding of e-commerce metrics and performance
Ecommerce Assistant employer: Phoebe Philo
At Phoebe Philo, we pride ourselves on being an exceptional employer in the fashion retail sector, offering a dynamic work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored development opportunities and a supportive environment where your contributions are valued. Located in the heart of the fashion industry, we provide unique advantages such as networking with industry leaders and being part of innovative retail expansion strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and luxury retail space. Attend industry events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with product listings, digital merchandising, and customer service. Use real examples to demonstrate how you've contributed to previous roles, especially in luxury settings.
✨Tip Number 3
Prepare for interviews by researching the brand's tone and aesthetic. Be ready to discuss how you can maintain their luxury standards in e-commerce. Practice articulating your ideas clearly, as communication is key in this role!
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to reflect your passion for luxury retail and your understanding of e-commerce metrics. Let's get you that dream job!
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury retail shine through! Share any experiences or insights that highlight your passion for the industry and how it aligns with our brand values.
Be Detail-Oriented:Since attention to detail is key for this role, make sure your application reflects that. Double-check for typos, ensure your formatting is consistent, and present your information clearly. We want to see that you can maintain high standards right from the start!
Tailor Your Content:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Highlight relevant experience in e-commerce and any specific skills that relate to managing product listings and customer journeys.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Phoebe Philo
✨Know Your Luxury Brands
Before the interview, do your homework on the luxury brands the company works with. Understand their tone, storytelling, and visual standards. This will help you articulate how you can maintain these standards in your role as an E-commerce Assistant.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences that highlight your strong attention to detail. Whether it’s managing product listings or ensuring content accuracy, be ready to discuss how you’ve successfully maintained high standards in previous roles.
✨Familiarise Yourself with E-commerce Platforms
Brush up on your knowledge of e-commerce platforms like Shopify Plus or Magento. If you have experience with Matrixify, make sure to mention it! Being able to speak confidently about these tools will show that you’re ready to hit the ground running.
✨Emphasise Customer Service Skills
Luxury retail is all about the customer experience. Be prepared to discuss how you’ve provided exceptional customer service in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, especially in an online setting.
