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For Companies At a Glance
- Tasks: Engage with clients online, providing top-notch customer service across various platforms.
- Company: Join a brand that embodies the Phoebe Philo ethos and values.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Be the face of the brand, enhancing customer loyalty and experience.
- Qualifications: Strong communication skills and experience with CRM systems are a plus.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
The Client Services Specialist is responsible for all direct communication with clients across online channels. You are a key representative for the brand and should embody the Phoebe Philo ethos and brand values, ensuring that the client experience is consistent, positive and encourages loyalty. You are agile with modern communication tools including VoIP, live chat, email, social media and clienteling/CRM platforms, enjoy problem solving and task management and have great attention to detail.
Responsibilities
- Provide outstanding customer service, liaising directly with customers and clients on all platforms.
- Develop a mastery of our brand ethos and tone of voice and apply this to daily communication.
- Handle customer queries via email, live chat and phone in an effective manner and with high standards.
- Provide product information and offer order assistance to help the E-commerce and PC teams achieve sales targets.
- Serve as the brand's "front line" for any product or brand-related issues, escalating as appropriate to help mitigate any potential wider service issues.
- Support department in achieving business KPIs, including: queries actioned, response and resolution time, customer sentiment.
- Processing returns, cancellations and replacements in a timely manner, ensuring that the customer is kept fully informed.
- Work with the Global-e customer service team to manage queries or issues relating to Global-e orders.
- Be confident and able to engage in face-to-face conversations with clients.
- Multi-tasking with ability to identify areas of improvement and communicate them to line manager.
Qualifications, Skills, Experience Required
- High-level of multi-tasking with an element of urgency to support the volumes that can arise.
- Experience in working with a CRM system is highly advantageous.
- Exceptional communicator, with strong interpersonal skills.
- Team player with a collaborative mind set and enthusiasm.
- Self-motivated, able to work independently on set tasks.
- Excellent organisational skills and time management.
- Strong analytical, verbal, and written communication skills.
- Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience.
- Able to demonstrate examples of building and improving customer relationships.
Client Services Specialist employer: Phoebe Philo
Contact Detail:
Phoebe Philo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist
✨Tip Number 1
Familiarise yourself with our brand ethos and tone of voice. Understanding how we communicate with our clients will help you embody our values during any interactions, making you a more effective representative.
✨Tip Number 2
Brush up on your skills with modern communication tools like VoIP, live chat, and CRM platforms. Being agile with these tools will not only enhance your efficiency but also demonstrate your readiness for the role.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues, as this will highlight your capability to manage client relationships effectively.
✨Tip Number 4
Demonstrate your multi-tasking skills by discussing how you've managed various tasks under pressure in previous roles. This will show us that you can handle the fast-paced environment of a Client Services Specialist.
We think you need these skills to ace Client Services Specialist
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the brand ethos and values of the company. This will help you tailor your application to reflect their tone of voice and customer service philosophy.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly with CRM systems. Provide specific examples of how you've successfully handled customer queries or improved customer relationships.
Showcase Communication Skills: Demonstrate your exceptional communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with clients across various platforms.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for the Client Services Specialist role. Highlight your multi-tasking abilities, organisational skills, and any relevant achievements that align with the job description.
How to prepare for a job interview at Phoebe Philo
✨Master the Brand Ethos
Before your interview, take the time to thoroughly understand the brand's ethos and values. Be prepared to discuss how you can embody these in your communication with clients, as this will show your alignment with the company's mission.
✨Showcase Your Communication Skills
Since the role involves direct communication with clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively handled customer queries in the past, whether through email, live chat, or phone.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully resolved customer issues. Highlight your ability to remain calm under pressure and your approach to finding solutions, as this is crucial for a Client Services Specialist.
✨Highlight Your Multi-Tasking Skills
Be ready to discuss your experience with multi-tasking and managing high volumes of work. Provide examples of how you've prioritised tasks and maintained attention to detail, which are essential skills for this role.
