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For Companies At a Glance
- Tasks: Engage with clients online, providing top-notch customer service across various platforms.
- Company: Join a brand that embodies the Phoebe Philo ethos and values.
- Benefits: Enjoy flexible working options and a vibrant team culture.
- Why this job: Be the face of a brand, enhancing customer loyalty and experience.
- Qualifications: Strong communication skills and experience with CRM systems are a plus.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Purpose of the role
The Client Services Specialist is responsible for all direct communication with clients across online channels. You are a key representative for the brand and should embody the Phoebe Philo ethos and brand values, ensuring that the client experience is consistent, positive and encourages loyalty. You are agile with modern communication tools including VoIP, live chat, email, social media and clienteling/CRM platforms, enjoy problem solving and task management and have great attention to detail.
Responsibilities
- Provide outstanding customer service, liaising directly with customers and clients on all platforms.
- Develop a mastery of our brand ethos and tone of voice and apply this to daily communication.
- Handle customer queries via email, live chat and phone in an effective manner and with high standards.
- Provide product information and offer order assistance to help the E-commerce and PC teams achieve sales targets.
- Serve as the brand's "front line" for any product or brand-related issues, escalating as appropriate to help mitigate any potential wider service issues.
- Support department in achieving business KPIs, including: queries actioned, response and resolution time, customer sentiment.
- Processing returns, cancellations and replacements in a timely manner, ensuring that the customer is kept fully informed.
- Work with the Global-e customer service team to manage queries or issues relating to Global-e orders.
- Be confident and able to engage in face-to-face conversations with clients.
- Multi-tasking with ability to identify areas of improvement and communicate them to line manager.
Qualifications, Skills, Experience Required
- High-level of multi-tasking with an element of urgency to support the volumes that can arise.
- Experience in working with a CRM system is highly advantageous.
- Exceptional communicator, with strong interpersonal skills.
- Team player with a collaborative mind set and enthusiasm.
- Self-motivated, able to work independently on set tasks.
- Excellent organisational skills and time management.
- Strong analytical, verbal, and written communication skills.
- Customer-centric, resilient and passionate about service and systems and fixated on improving the customer experience.
- Able to demonstrate examples of building and improving customer relationships.
Client Services Specialist employer: Phoebe Philo
Contact Detail:
Phoebe Philo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist
✨Tip Number 1
Familiarise yourself with our brand ethos and tone of voice. Understanding how we communicate with our clients will help you embody our values during any interactions, making you a more effective representative.
✨Tip Number 2
Brush up on your skills with modern communication tools like VoIP, live chat, and CRM platforms. Being agile with these tools will not only enhance your efficiency but also improve the overall client experience.
✨Tip Number 3
Prepare to showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 4
Highlight your teamwork and collaboration skills. As a Client Services Specialist, you'll be working closely with various teams, so showing that you can work well with others will make you a strong candidate.
We think you need these skills to ace Client Services Specialist
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the brand ethos and values of the company. This will help you tailor your application to reflect their tone of voice and customer service philosophy.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or roles that required strong communication skills. Be specific about your achievements and how they relate to the responsibilities of a Client Services Specialist.
Showcase Your Skills: Make sure to mention your proficiency with modern communication tools and CRM systems. Provide examples of how you've successfully managed customer queries or improved customer relationships in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for customer service. Use this opportunity to demonstrate your understanding of the company's commitment to client satisfaction and how you can contribute to that goal.
How to prepare for a job interview at Phoebe Philo
✨Master the Brand Ethos
Before your interview, take the time to thoroughly understand the brand's ethos and values. Be prepared to discuss how you can embody these in your communication with clients, as this will show your alignment with the company's mission.
✨Showcase Your Communication Skills
As a Client Services Specialist, exceptional communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and engage in meaningful conversation. Use examples from past experiences where you've successfully handled customer queries.
✨Highlight Your Multi-Tasking Abilities
The role requires high-level multi-tasking skills. Be ready to share specific instances where you've managed multiple tasks effectively under pressure. This will illustrate your capability to thrive in a fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle various customer service scenarios. Prepare by thinking of examples where you've resolved issues or improved customer relationships, showcasing your analytical and problem-solving skills.
