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For Companies At a Glance
- Tasks: Drive revenue growth and build strong customer partnerships through strategic initiatives.
- Company: Join a dynamic team at Phocas, where innovation meets collaboration.
- Benefits: Enjoy 5 weeks paid vacation, competitive pay, and a supportive work-life balance.
- Why this job: Make a real impact by helping customers maximise their investment and achieve success.
- Qualifications: Proven sales experience, excellent communication skills, and a passion for technology.
- Other info: Be part of a fun culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Account Manager plays a pivotal role in driving commercial partnerships, revenue expansion, and executive alignment across our customer portfolio. This is a role for a commercially minded relationship builder who thrives on identifying growth opportunities, leading strategic conversations, and helping customers realize more value from their investment in Phocas. You will work closely with Customer Success and cross-functional teams to turn customer adoption into measurable expansion and long-term partnership. Phocas growth strategy relies not only on acquiring new customers but on maximizing value within our existing accounts. Expansion revenue, customer advocacy, and strong executive relationships are central to this motion. The Account Manager sits at the heart of this strategy, owning the commercial relationship, converting Customer Success insights into revenue opportunities, and ensuring customers see Phocas as a long-term strategic partner.
Why This Role Matters
- Revenue Growth: Direct ownership of expansion revenue through upsell, cross-sell, and new product sales.
- Customer Partnership: Builds deep executive relationships that strengthen retention and advocacy.
- Commercial Execution: Converts Customer Success Qualified Leads (CSQLs) into tangible pipeline and revenue.
- Visibility & Predictability: Provides clear forecasting and pipeline insight for leadership.
- Cross-Functional Impact: Works closely with Customer Success, Marketing, Product, and Support to maximize customer value.
Team Structure & Growth Plan
Reporting to the AM Market Lead, this role works in close partnership with:
- Customer Success Managers to align on adoption, risk, and renewal success
- BDRs and Account Executives to coordinate account strategy
- Marketing, Product, and Support teams to address customer needs and unlock value
This role has no direct reports but plays a central role in orchestrating internal resources around customer success and growth.
What You Will Be Responsible For
- Own and manage a portfolio of existing customer accounts, driving revenue growth through strategic expansion initiatives.
- Consistently meet and exceed monthly and annual expansion revenue targets.
- Identify and lead upsell, cross-sell, and license growth opportunities.
- Convert Customer Success Qualified Leads (CSQLs) into pipeline opportunities.
- Manage pricing discussions, contract negotiations, and amendments.
- Build and maintain strong relationships with senior customer stakeholders.
- Lead Executive Business Reviews (EBRs) to align Phocas solutions with customer business outcomes.
- Deliver accurate forecasts and pipeline reporting for leadership visibility.
- Collaborate closely with Customer Success to support adoption, risk identification, and renewal success.
- Deliver tailored product demos and value-based pitches aligned to buyer pain points.
- Stay informed on Phocas products, industry trends, and evolving customer needs.
Who We Are Looking For
- Proven track record of achieving commercial targets and managing full sales cycles.
- Strong commercial acumen with confidence in pricing and negotiation discussions.
- Excellent relationship-building and communication skills across executive and operational stakeholders.
- Ability to translate customer challenges into clear solution value.
- Highly organized and capable of managing multiple accounts simultaneously.
- Proactive, curious, and customer-first mindset with resilience under pressure.
- Passion for technology, learning, and aligning with Phocas values.
Benefits
We expect results at Phocas, which is why we give so much in return. In addition to your 5 weeks paid vacation, workplace pension, you can look forward to:
- Fun / Fulfilling: Awesome culture and meaningful work
- Money: Competitive pay and a chance to share in our success.
- Autonomy: Trusted to follow your passion and make it your own
- Growth: Opportunity to be more for you and the business
- Wellness: We believe in a real work life balance and have a strong family orientated culture
- Career Journey: Take your skills to the next level with access to advanced training material 24/7
We are a 2020 Circle Back Initiative Employer; we commit to respond to every applicant. Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias or Phocas employees. Phocas will not be responsible for any fees related to unsolicited resumes.
Account Manager in Coventry employer: PHOCAS UK LIMITED
Contact Detail:
PHOCAS UK LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Coventry
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their products, and know their market position. When you walk in, you want to show them you’re not just another candidate; you’re the one who gets their business and can drive growth.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Phocas. It shows initiative and helps us get to know you better right from the start.
We think you need these skills to ace Account Manager in Coventry
Some tips for your application 🫡
Show Your Commercial Mindset: When writing your application, make sure to highlight your commercial acumen. We want to see how you've driven revenue growth in the past and how you can bring that experience to our team.
Build Relationships in Your Writing: Since this role is all about relationship building, use your application to demonstrate your communication skills. Share examples of how you've successfully managed relationships with clients or stakeholders.
Be Specific About Your Achievements: Quantify your successes! Use numbers and specific examples to illustrate how you've met or exceeded targets in previous roles. This helps us see the tangible impact you've made.
Tailor Your Application to Us: Make sure your application reflects an understanding of Phocas and our values. Show us why you're passionate about technology and how you align with our mission. And remember, apply through our website for the best chance!
How to prepare for a job interview at PHOCAS UK LIMITED
✨Know Your Numbers
As an Account Manager, you'll need to demonstrate your ability to drive revenue growth. Be prepared to discuss specific metrics from your previous roles, such as upsell percentages or customer retention rates. This shows you understand the commercial side of the business and can deliver results.
✨Build Relationships Before the Interview
Start networking with current employees or industry professionals before your interview. This can give you insights into the company culture and help you understand what Phocas values in their partnerships. Mentioning these connections during your interview can also show your proactive approach.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations, like turning a dissatisfied client into a loyal advocate. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and relationship-building abilities.
✨Showcase Your Product Knowledge
Familiarise yourself with Phocas products and recent industry trends. Be ready to discuss how these products can solve common customer pain points. This not only demonstrates your enthusiasm for the role but also your commitment to helping customers realise value from their investment.
