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- Tasks: Lead and oversee restaurant operations, ensuring top-notch food and service standards.
- Company: Join a vibrant team focused on food, service, and people in the restaurant industry.
- Benefits: Enjoy competitive salary, training, free meals, discounts, and amazing staff parties.
- Why this job: Be part of an exciting expansion while fostering a fun and supportive work culture.
- Qualifications: Previous experience as an Operations Manager and a passion for food and customer service.
- Other info: Work closely with management to drive growth and embody the Pho values.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a northern Operations Manager to join our team in Scotland and the north of England. Reporting into the Operations Director and working closely with the People team, you will be looking after 6 to 7 of our restaurants. With several new openings in the pipeline, the successful candidate will be involved in our upcoming expansion. We are very food, service and people focused, and we are looking for an Operations Manager who shares the same passions!
Overview: You oversee and remain ultimately accountable for the success and profitability of all aspects of restaurant operations in your area, ensuring Phos food and service standards are not only maintained, but continuously improved by having the right people and practices in place. As an integral part of the senior team, you are responsible for communicating the wider company message to all levels of management, to help ensure strategies and initiatives become consistent operational reality. You are the ultimate role model to your teams and truly live the Pho values: Give a shit. We are in this together. Be yourself. Have fun.
Key Areas of Responsibility:
- Profitability & Control
- Food Quality & Safety
- Service Quality
- Recruitment, Training & People Management
What we offer our Operations Managers:
- Competitive salary
- Complete training programme
- Work laptop and mobile phone
- Paid Travel
- Bonus schemes
- Amazing staff parties
- Free meals
- Pension scheme
- 50% discount in all our restaurants
- 28 days paid holiday
- Benefits Platform
What makes a Pho Operations Manager?
- Great personality and individuality
- Passion and care for your teams to drive their progression and build your Pho Family. You've got to give a s**t!
- A passion for food and customer service
- Ability to be responsible for the profit and growth of your sites
- Previous experience in an Operations Manager role
- Desire to work closely with the management team and founders to lead our expansion.
Contact Detail:
Pho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what it means to 'give a s**t' and how we prioritise food, service, and people will help you connect with the team during interviews.
✨Tip Number 2
Network within the industry, especially in the northern regions of England and Scotland. Attend local food and hospitality events to meet potential colleagues and learn more about the market we operate in.
✨Tip Number 3
Prepare to discuss your previous experience in managing restaurant operations. Be ready to share specific examples of how you've improved profitability and service quality in your past roles.
✨Tip Number 4
Showcase your passion for food and customer service during your interactions with us. Whether it's through conversations or informal meetings, let your enthusiasm shine through to demonstrate that you're a great fit for our team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in operations management, particularly in the food and service industry. Highlight achievements that demonstrate your ability to drive profitability and improve service quality.
Write a Personalised Cover Letter: In your cover letter, express your passion for food and customer service. Share specific examples of how you've successfully managed teams and improved operations in previous roles, and convey your enthusiasm for joining their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pho
✨Show Your Passion for Food and Service
Make sure to express your genuine love for food and customer service during the interview. Share specific examples of how you've improved service quality or food standards in your previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare to discuss your leadership style and provide examples of how you've successfully managed and developed your team members in the past. Highlight any training programmes you've implemented.
✨Understand the Company Culture
Familiarise yourself with the company's values and culture. Be ready to discuss how you embody these values in your work. Showing that you 'give a shit' about the team and the business will resonate well with the interviewers.
✨Prepare for Expansion Discussions
Since the role involves upcoming expansion, think about how you can contribute to this growth. Prepare ideas on how to maintain operational excellence while scaling up, and be ready to discuss your experience with managing multiple locations.
