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- Tasks: Ensure Pho's delivery and digital ordering run smoothly and profitably.
- Company: Join a vibrant team at Pho, known for its calm and consistent service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Take ownership of digital channels and make a real impact on customer experience.
- Qualifications: Experience in managing delivery operations and strong communication skills.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho. This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality.
You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility- Making Digital Ordering Work
- Ensuring delivery, Click & Collect & Catering run smoothly day to day
- Keeping menus, availability and ordering settings in good shape so service feels consistent
- Helping restaurants manage demand sensibly, especially during busy periods
- Supporting sales growth across digital channels without compromising food or service
- Working with Marketing to bring campaigns and promotions to life online
- Helping develop Catering as a dependable channel
- Being a trusted point of contact for restaurant teams on all things delivery
- Working closely with delivery partners to improve execution and visibility
- Supporting new openings and helping new sites get set up for success
- Keeping an eye on performance and spotting patterns or problems early
- Sharing insight in a clear, practical way that helps teams take action
- Continuously looking for ways to make digital ordering simpler and better
- Delivery feels under control, not chaotic
- Restaurants trust the digital setup and feel supported by it
- Customers get great food, on time, every time
- Catering and Click & Collect are well-used and easy to run
- Digital ordering feels joined-up and unmistakably Pho
Delivery Manager - Pho- Marketing in London employer: Pho Restaurants
Contact Detail:
Pho Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - Pho- Marketing in London
✨Tip Number 1
Get to know the company inside out! Research Pho’s values, culture, and how they operate. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about how your experience aligns with the role. Be ready to discuss specific examples of how you've managed delivery processes or improved operations in previous jobs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Delivery Manager - Pho- Marketing in London
Some tips for your application 🫡
Show Your Passion for Delivery: When writing your application, let us know why you're excited about the role of Delivery Manager at Pho. Share your enthusiasm for ensuring smooth operations and how you can contribute to making our delivery channels feel calm and consistent.
Be Specific About Your Experience: We want to hear about your hands-on experience in managing delivery or digital ordering systems. Use specific examples that highlight your ability to balance growth with operational realities, and how you've successfully supported teams in the past.
Highlight Your Relationship-Building Skills: Since you'll be working closely with restaurant teams and delivery partners, make sure to emphasise your relationship-building skills. Share instances where you've built trust and improved collaboration, as this is key to our success at Pho.
Keep It Clear and Concise: Make your application easy to read by keeping it clear and concise. Avoid jargon and focus on communicating your ideas effectively. Remember, we appreciate straightforwardness, so get to the point while showcasing your fit for the role!
How to prepare for a job interview at Pho Restaurants
✨Know Your Stuff About Digital Ordering
Make sure you understand how digital ordering works, especially in a restaurant context. Familiarise yourself with the challenges and opportunities that come with delivery, Click & Collect, and catering. This will show your potential employer that you're not just interested in the role but also have a genuine understanding of their operations.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and implemented solutions in previous roles. Highlight how you can keep things running smoothly during busy periods and how you’ve supported teams in managing demand effectively.
✨Build Relationships Like a Pro
Since this role involves working closely with restaurant teams and delivery partners, think about how you can demonstrate your relationship-building skills. Share experiences where you’ve successfully collaborated with others to improve performance or resolve conflicts.
✨Emphasise Continuous Improvement
Talk about your approach to learning and improving processes. Be ready to share insights on how you’ve previously spotted patterns or problems early and taken action to enhance service delivery. This shows that you’re proactive and committed to making things better.