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For Companies At a Glance
- Tasks: Ensure Pho's delivery and digital ordering run smoothly and profitably.
- Company: Join a vibrant team at Pho, known for its calm and consistent service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Take ownership of digital channels and make a real impact on customer experience.
- Qualifications: Experience in managing delivery operations and strong communication skills.
- Other info: Be part of a dynamic environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
As Delivery Manager, you are ultimately responsible for ensuring Pho's delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho. This is a hands‑on role with real ownership. You’ll be the go‑to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality. You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility
- Making Digital Ordering Work
- Ensuring delivery, Click & Collect & Catering run smoothly day to day
- Keeping menus, availability and ordering settings in good shape so service feels consistent
- Helping restaurants manage demand sensibly, especially during busy periods
- Supporting sales growth across digital channels without compromising food or service
- Working with Marketing to bring campaigns and promotions to life online
- Helping develop Catering as a dependable channel
- Being a trusted point of contact for restaurant teams on all things delivery
- Working closely with delivery partners to improve execution and visibility
- Supporting new openings and helping new sites get set up for success
- Keeping an eye on performance and spotting patterns or problems early
- Sharing insight in a clear, practical way that helps teams take action
- Continuously looking for ways to make digital ordering simpler and better
What Great Looks Like for Pho
- Delivery feels under control, not chaotic
- Restaurants trust the digital setup and feel supported by it
- Customers get great food, on time, every time
- Catering and Click & Collect are well‑used and easy to run
- Digital ordering feels joined‑up and unmistakably Pho
Delivery Manager - Pho- Marketing in City of London employer: Pho Restaurants
Contact Detail:
Pho Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager - Pho- Marketing in City of London
✨Tip Number 1
Get to know the company inside out! Research Pho's values, culture, and how they operate. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking about real-life scenarios where you've tackled challenges similar to those at Pho. Be ready to share specific examples that highlight your problem-solving skills and how you keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Delivery Manager - Pho- Marketing in City of London
Some tips for your application 🫡
Show Your Passion for Pho: When you're writing your application, let your love for Pho shine through! Talk about why you’re excited about the role and how you can contribute to making our delivery channels run smoothly. We want to see that you understand what makes Pho special.
Be Specific About Your Experience: Don’t just list your previous jobs; give us the juicy details! Share specific examples of how you've managed delivery or digital ordering in the past. We’re looking for real ownership and hands-on experience, so make sure to highlight those moments where you made a difference.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and avoid jargon unless it’s relevant. We want to get to know you quickly, so keep it engaging but professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Pho family!
How to prepare for a job interview at Pho Restaurants
✨Know Your Stuff About Digital Ordering
Make sure you understand how digital ordering works, especially in a restaurant context. Familiarise yourself with the challenges and opportunities that come with delivery, Click & Collect, and catering. This will show that you're not just interested in the role but also have a genuine understanding of what makes it tick.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples where you've identified pressure points in operations and how you addressed them. Think about times when you improved processes or supported teams during busy periods. This will demonstrate your hands-on approach and ability to keep things running smoothly.
✨Build Relationships, Even Virtually
Since you'll be working closely with restaurant teams and delivery partners, highlight your experience in building strong relationships. Share examples of how you've collaborated with others to improve performance and ensure everyone is on the same page. This will show that you can be the trusted point of contact they need.
✨Emphasise Continuous Improvement
Talk about your commitment to learning and improving processes. Be prepared to share insights on how you've spotted patterns or problems in previous roles and taken action. This aligns perfectly with Pho's goal of making digital ordering simpler and better, showing that you're proactive and forward-thinking.
