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- Tasks: Ensure smooth delivery, Click & Collect, and Catering channels for Pho.
- Company: Join a vibrant team at Pho, known for its delicious food and strong culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Take ownership of digital ordering and make a real impact on customer experience.
- Qualifications: Experience in managing delivery operations and strong communication skills.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Delivery Manager to join our team!
Overview: As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho. This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality. You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility:
- Making Digital Ordering Work
- Ensuring delivery, Click & Collect & Catering run smoothly day to day
- Keeping menus, availability and ordering settings in good shape so service feels consistent
- Helping restaurants manage demand sensibly, especially during busy periods
- Supporting sales growth across digital channels without compromising food or service
- Working with Marketing to bring campaigns and promotions to life online
- Helping develop Catering as a dependable channel
- Being a trusted point of contact for restaurant teams on all things delivery
- Working closely with delivery partners to improve execution and visibility
- Supporting new openings and helping new sites get set up for success
- Keeping an eye on performance and spotting patterns or problems early
- Sharing insight in a clear, practical way that helps teams take action
- Continuously looking for ways to make digital ordering simpler and better
What Great Looks Like for Pho:
- Delivery feels under control, not chaotic
- Restaurants trust the digital setup and feel supported by it
- Customers get great food, on time, every time
- Catering and Click & Collect are well-used and easy to run
- Digital ordering feels joined-up and unmistakably Pho
Delivery Channel Manager in London employer: Pho Restaurant
Contact Detail:
Pho Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Channel Manager in London
✨Tip Number 1
Get to know the company inside out! Research Pho’s delivery channels and understand their operations. This will help you speak their language during interviews and show that you're genuinely interested in making their digital ordering work.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and insights into the role. This can give you an edge and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've successfully managed delivery operations or improved processes. Show them how you can keep things calm and consistent, just like they want.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of digital ordering at Pho.
We think you need these skills to ace Delivery Channel Manager in London
Some tips for your application 🫡
Show Your Passion for Delivery: When writing your application, let us know why you're excited about the role of Delivery Manager. Share your thoughts on how you can make digital ordering feel calm and consistent at Pho. We love seeing genuine enthusiasm!
Be Specific About Your Experience: Highlight your previous experience in managing delivery channels or similar roles. Use examples that demonstrate your ability to keep things running smoothly and profitably. We want to see how you've tackled challenges in the past!
Tailor Your Application: Make sure to customise your application to reflect the key areas of responsibility mentioned in the job description. Show us how your skills align with making digital ordering work and supporting growth without compromising service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Pho team!
How to prepare for a job interview at Pho Restaurant
✨Know the Business Inside Out
Before your interview, take some time to really understand how Pho operates, especially in terms of their delivery and digital ordering systems. Familiarise yourself with their menu, service style, and any recent campaigns. This will show that you’re genuinely interested and ready to contribute from day one.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully managed delivery operations or improved processes in previous roles. Think about times when you’ve identified pressure points and how you addressed them. This will highlight your hands-on approach and ability to keep things running smoothly.
✨Build Relationships with Delivery Partners
Since a big part of the role involves working closely with delivery partners, come equipped with ideas on how to foster these relationships. Share any past experiences where you’ve collaborated with external teams to enhance performance. This shows you understand the importance of teamwork in achieving success.
✨Show Your Analytical Side
The role requires keeping an eye on performance metrics and spotting trends. Be ready to discuss how you’ve used data to inform decisions in the past. Bring examples of how you’ve turned insights into actionable strategies, which will demonstrate your commitment to continuous improvement.