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- Tasks: Ensure smooth delivery, Click & Collect, and Catering operations at Pho.
- Company: Join a vibrant team at Pho, known for its calm and consistent service.
- Benefits: Enjoy a hands-on role with real ownership and growth opportunities.
- Why this job: Make a tangible impact on digital ordering and customer satisfaction.
- Qualifications: Strong organisational skills and experience in managing delivery operations.
- Other info: Collaborate with restaurant teams and delivery partners for success.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Delivery Manager to join our team!
Overview: As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho. This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality. You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility:
- Making Digital Ordering Work
- Ensuring delivery, Click & Collect & Catering run smoothly day to day
- Keeping menus, availability and ordering settings in good shape so service feels consistent
- Helping restaurants manage demand sensibly, especially during busy periods
- Supporting sales growth across digital channels without compromising food or service
- Working with Marketing to bring campaigns and promotions to life online
- Helping develop Catering as a dependable channel
- Being a trusted point of contact for restaurant teams on all things delivery
- Working closely with delivery partners to improve execution and visibility
- Supporting new openings and helping new sites get set up for success
- Keeping an eye on performance and spotting patterns or problems early
- Sharing insight in a clear, practical way that helps teams take action
- Continuously looking for ways to make digital ordering simpler and better
What Great Looks Like for Pho:
- Delivery feels under control, not chaotic
- Restaurants trust the digital setup and feel supported by it
- Customers get great food, on time, every time
- Catering and Click & Collect are well-used and easy to run
- Digital ordering feels joined-up and unmistakably Pho
Delivery Manager in City of London employer: Pho Restaurant
Contact Detail:
Pho Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research Pho's delivery processes and their digital ordering systems. This will help you speak their language during interviews and show that you're genuinely interested in how they operate.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Delivery Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've successfully managed delivery operations or improved processes. Be ready to share how you handled challenges and what the outcomes were.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Delivery Manager in City of London
Some tips for your application 🫡
Show Your Passion for Delivery: When writing your application, let us know why you're excited about the role of Delivery Manager. Share your enthusiasm for ensuring smooth operations and how you can contribute to making Pho's delivery channels the best they can be.
Be Specific About Your Experience: We want to hear about your hands-on experience in managing delivery or digital ordering systems. Use specific examples that highlight your problem-solving skills and how you've successfully navigated challenges in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the key areas of responsibility mentioned in the job description. Show us how your skills align with making digital ordering work and supporting sales growth without compromising service.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary and make it easy for us to see your qualifications at a glance. And remember, apply through our website for the best chance!
How to prepare for a job interview at Pho Restaurant
✨Know the Business Inside Out
Before your interview, take some time to really understand how Pho operates. Familiarise yourself with their delivery, Click & Collect, and Catering channels. This will not only show your genuine interest but also help you discuss how you can contribute to making these processes smoother.
✨Showcase Your Problem-Solving Skills
Be prepared to share examples of how you've tackled challenges in previous roles. Think about times when you improved operational efficiency or resolved issues under pressure. This is key for a Delivery Manager, as you'll need to demonstrate that you can keep things calm and consistent even during busy periods.
✨Build Relationships
Highlight your experience in building strong relationships with partners and teams. Discuss how you’ve collaborated with others to achieve common goals. This is crucial for the role, as you'll be the go-to person for restaurant teams and delivery partners.
✨Emphasise Continuous Improvement
Talk about your commitment to learning and improving processes. Share specific examples of how you've identified patterns or problems and taken action to enhance performance. This aligns perfectly with Pho's focus on making digital ordering simpler and better.
