Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth delivery, Click & Collect, and Catering channels for Pho.
- Company: Join a vibrant team at Pho, known for its delicious food and strong culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Take ownership of digital ordering and make a real impact on customer experience.
- Qualifications: Experience in managing delivery operations and strong communication skills.
- Other info: Dynamic role with a focus on continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Delivery Manager to join our team!
Overview: As Delivery Manager, you are ultimately responsible for ensuring Pho’s delivery, Click & Collect and Catering channels run smoothly, profitably and in a way that feels calm, consistent and unmistakably Pho. This is a hands-on role with real ownership. You’ll be the go-to person for how digital ordering runs across the business, making thoughtful decisions that balance growth with operational reality. You’ll spend time understanding how our kitchens work, where the pressure points are, and how digital channels can support rather than disrupt service. You’ll also build strong relationships with our delivery partners, keeping performance moving in the right direction and making sure Pho is well represented on every platform.
Key Areas of Responsibility:
- Making Digital Ordering Work
- Ensuring delivery, Click & Collect & Catering run smoothly day to day
- Keeping menus, availability and ordering settings in good shape so service feels consistent
- Helping restaurants manage demand sensibly, especially during busy periods
- Supporting sales growth across digital channels without compromising food or service
- Working with Marketing to bring campaigns and promotions to life online
- Helping develop Catering as a dependable channel
- Being a trusted point of contact for restaurant teams on all things delivery
- Working closely with delivery partners to improve execution and visibility
- Supporting new openings and helping new sites get set up for success
- Keeping an eye on performance and spotting patterns or problems early
- Sharing insight in a clear, practical way that helps teams take action
- Continuously looking for ways to make digital ordering simpler and better
What Great Looks Like for Pho:
- Delivery feels under control, not chaotic
- Restaurants trust the digital setup and feel supported by it
- Customers get great food, on time, every time
- Catering and Click & Collect are well-used and easy to run
- Digital ordering feels joined-up and unmistakably Pho
Delivery Channel Manager in City of London employer: Pho Restaurant
Contact Detail:
Pho Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Channel Manager in City of London
✨Tip Number 1
Get to know the company inside out! Research Pho’s delivery channels and understand their operations. This will help you speak their language during interviews and show that you're genuinely interested in making their digital ordering work.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Delivery Manager role. It’s all about building those relationships!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've successfully managed delivery operations or improved processes. Show them how you can keep things calm and consistent, just like they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of digital ordering at Pho.
We think you need these skills to ace Delivery Channel Manager in City of London
Some tips for your application 🫡
Show Your Passion for Delivery: When writing your application, let us know why you're excited about the role of Delivery Manager. Share your enthusiasm for ensuring smooth operations and how you can contribute to making Pho's delivery channels feel calm and consistent.
Be Specific About Your Experience: We want to hear about your hands-on experience in managing delivery or digital ordering systems. Highlight specific examples where you've successfully balanced growth with operational realities, as this will show us you understand the challenges of the role.
Demonstrate Your Problem-Solving Skills: In your application, mention times when you've spotted issues early and taken action to resolve them. We love candidates who can think on their feet and continuously look for ways to improve processes, so make sure to showcase this!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Pho!
How to prepare for a job interview at Pho Restaurant
✨Know the Business Inside Out
Before your interview, take some time to really understand how Pho operates. Familiarise yourself with their delivery, Click & Collect, and Catering channels. This will not only show your genuine interest but also help you discuss how you can contribute to making these processes smoother.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Think about times when you improved operational efficiency or enhanced customer satisfaction. This is key for a role that requires balancing growth with operational reality.
✨Build Relationships in Mind
Since this role involves working closely with restaurant teams and delivery partners, think about how you can demonstrate your relationship-building skills. Share experiences where you’ve successfully collaborated with others to achieve common goals.
✨Emphasise Continuous Improvement
Pho values learning and improvement, so come ready to discuss how you keep an eye on performance metrics and identify areas for enhancement. Share any tools or methods you use to spot patterns and implement changes effectively.