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- Tasks: Oversee restaurant operations, ensuring food quality and service standards are met and improved.
- Company: Join a vibrant team at Pho, focused on food, service, and people.
- Benefits: Competitive salary, training, travel perks, staff parties, free meals, and discounts.
- Why this job: Be a key player in our exciting expansion and make a real impact!
- Qualifications: Experience in operations management and a passion for food and customer service.
- Other info: Enjoy a fun, supportive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a northern Operations Manager to join our team! Scotland and north of England. Reporting into the Operations Director and working closely with the People team, you will be looking after 6 to 7 of our restaurants. With several new openings in the pipeline, the successful candidate will be involved in our upcoming expansion. We are very food, service and people focused, and we are looking for an Operations Manager who shares the same passions!
Overview
You oversee and remain ultimately accountable for the success and profitability of all aspects of restaurant operations in your area, ensuring Pho’s food and service standards are not only maintained, but continuously improved by having the right people and practices in place. As an integral part of the senior team, you are responsible for communicating the wider company message to all levels of management, to help ensure strategies and initiatives become consistent operational reality. You are the ultimate role model to your teams and truly live the Pho values: Give a shit. We are in this together. Be yourself. Have fun.
Key Areas of Responsibility
- Profitability & Control
- Food Quality & Safety
- Service Quality
- Recruitment, Training & People Management
What we offer our Operations Managers
- Competitive salary
- Complete training programme
- Work laptop and mobile phone
- Paid Travel
- Bonus schemes
- Amazing staff parties
- Free meals
- Pension scheme
- 50% discount in all our restaurants
- 28 days paid holiday
- Benefits Platform
What makes a Pho Operations Manager?
- Great personality and individuality
- Passion and care for your teams to drive their progression and build your Pho Family – you’ve got to give a s**t!
- A passion for food and customer service
- Ability to be responsible for the profit and growth of your sites
- Previous experience in an Operations Manager role
Operations Manager employer: Pho - Lothian Road (Edinburgh)
Contact Detail:
Pho - Lothian Road (Edinburgh) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with fellow foodies. You never know who might have the inside scoop on an Operations Manager role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for food and service shine through. Be yourself and share stories that highlight your experience and how you live the Pho values.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenges in restaurant operations. We want to see your problem-solving skills and how you’d ensure profitability and quality in our restaurants.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re genuinely interested in joining the Pho family and being part of our exciting expansion.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for food and service shine through! We want to see how you connect with our values and how you can bring that energy to the role.
Tailor Your CV: Make sure your CV is tailored to the Operations Manager position. Highlight your previous experience in managing teams and driving profitability, as well as any relevant achievements that align with our goals.
Be Yourself: We value individuality, so don’t be afraid to let your personality come through in your application. Share your unique approach to leadership and how you’ve built strong teams in the past.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Pho - Lothian Road (Edinburgh)
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand what makes Pho unique, especially their focus on food, service, and people. This will help you align your answers with their expectations and show that you genuinely care about the role.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Prepare examples of how you've successfully managed teams in the past, focusing on recruitment, training, and driving progression. Highlight your ability to inspire and motivate others, as this is key to building a strong 'Pho Family'.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you improved profitability or handled a crisis in restaurant operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your Passion
Let your passion for food and customer service shine through during the interview. Share personal stories that reflect your love for the industry and how it drives you to maintain high standards. Remember, they want someone who truly 'gives a s**t' about their work!