We are an accident repair centre looking for a new member to join our customer service team.
You will be the first point of contact for our customers. The position requires someone who has a great telephone manner and is confident talking to customers & work providers, and can provide them with accurate information.
We are looking for:
- Someone with previous experience in a customer service, reception or administrative role (motor trade would be a bonus)
- A calm, friendly & patient manner
- Excellent communication skills
- Good organisational skills and comfortable using software to book jobs in, keeping records & creating invoices
- A team player who can help support our other departments
- A full UK licence is desirable
Key tasks are:
- Setting up new jobs on our job costing system with accurate information
- Answering calls from customers & work providers
- Updating customers & work providers by phone and email
- Updating the jobs to record communications
- Taking card payments
- Recording vehicles as they come on site
- Handing over courtesy cars
Our opening hours are Monday to Friday. There is no weekend work required.
On site parking
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Receptionist/Customer Service in Ross on Wye employer: PHN Enterprises Ltd Careers
Join our dynamic accident repair centre as a Receptionist/Customer Service representative, where you will be the welcoming face for our customers. We pride ourselves on fostering a supportive work culture that values teamwork and communication, offering opportunities for personal growth and development in a friendly environment. With no weekend work and convenient on-site parking, we ensure a balanced work-life experience for all our employees.
Contact Details:
PHN Enterprises Ltd Careers Recruitment Team
