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- Tasks: Consult with clients on cloud telephony systems and implement innovative solutions.
- Company: Join PHMG, the world’s leading audio branding agency with a vibrant culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client experiences with cutting-edge telephony solutions.
- Qualifications: Experience in cloud telephony implementation and strong communication skills.
- Other info: Fast-paced role with a chance to work with global brands like Samsung and Audi.
The predicted salary is between 28000 - 36000 £ per year.
Location: Manchester
Hours: Monday – Friday 1.00pm – 10pm GMT
Salary: £32k base, £36k OTE
Role Summary & Purpose
Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller’s journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the client’s point of contact during the project handling their questions and providing proactive solutions.
Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the caller’s experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role.
You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.
Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.
Responsibilities
- Consulting with clients regarding alternative solutions to their telephony set up
- Creating detailed client-friendly call flow maps
- Accurate and controlled implementation and testing of projects going live
- Providing technical assistance to account management support teams
- Training and support capacity with complex casework
Required Experience
- Experience working in Implementation roles using cloud telephony or other similar technologies
- Confident and experienced technician working in a multitude of portal-based telephony systems
- Key Accounts experience preferable
- Familiarity communicating, supporting and consulting clients and account managements via phone or email
- Office based working experience
- Working to KPI’s/set metrics
- Using a CRM and Microsoft office suite confidently
- Number porting experience preferred
Required Competencies
- Technical skills, knowledge and experience based within Technical Implementation
- Excellent communication and administrative skills
- Excellent client communication and presentation skills
- Strong sense of urgency and comfortable closing high volumes of case work
- Project management skills
- Ability to work to deadlines and time frames
- Dedicated team player with drive and initiative
- Strong organizational and detail orientated skills
- Can work in a fast-paced, dynamic environment
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names such as Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
Telecoms Engineer (UCaaS/CCaaS) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Engineer (UCaaS/CCaaS)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecoms industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects and solutions you've implemented. This will give potential employers a clear idea of what you can bring to the table, especially in a hands-on role like Telecoms Engineer.
✨Tip Number 3
Prepare for interviews by practising common questions related to UCaaS and CCaaS. Be ready to discuss your experience with cloud telephony systems and how you've improved client experiences in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Telecoms Engineer (UCaaS/CCaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telecoms Engineer role. Highlight your experience with cloud telephony and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can bring value to our team. Don't forget to mention your experience in consulting with clients and implementing solutions.
Showcase Your Technical Skills: We love seeing candidates who are confident with technical implementation. Make sure to include specific examples of your experience with portal-based telephony systems and any project management skills you've developed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at PHMG
✨Know Your Tech Inside Out
Make sure you’re well-versed in cloud telephony systems and the specific platforms mentioned in the job description. Brush up on your technical skills and be ready to discuss how you've implemented similar solutions in the past.
✨Prepare Client Scenarios
Think of a few real-life examples where you’ve consulted with clients or improved their telephony experience. Be ready to present these scenarios during the interview, showcasing your problem-solving skills and ability to enhance the caller's journey.
✨Master Call Flow Mapping
Since creating call flow maps is part of the role, practice explaining this process clearly. You might even want to bring a sample map to demonstrate your understanding and approach to designing efficient call flows.
✨Showcase Your Team Spirit
This role requires collaboration with account managers and other teams. Be prepared to discuss how you’ve worked effectively in a team setting, especially under pressure, and how you can contribute to a positive team dynamic at PHMG.