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- Tasks: Manage bespoke audio branding implementations and provide ongoing client support.
- Company: Join PHMG, a global leader in audio branding with a vibrant culture.
- Benefits: Enjoy competitive salary, career development, gym membership, and unique perks.
- Why this job: Be part of a dynamic team enhancing client experiences with innovative audio solutions.
- Qualifications: Strong communication skills and organisational abilities; telecom experience is a plus.
- Other info: Work in creative offices with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To maintain our position at the forefront of our industry – and sustain our continual growth – we are expanding our technology consulting team supporting our clients in North America.
As a Technical Implementation Consultant, you will manage the delivery of the implementation of bespoke audio branding services on our clients' telephony systems and ongoing support thereafter. You will be committed to delivering the best experience possible, ensuring clients experience the world-class service we are known for. Working together with our dedicated Account Managers, you will gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. Your work will be directed through our CRM systems and project cases, so we will make the best use of your organisation skills and ability to prioritise your own time. You will have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you will be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams.
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors.
- Managing and updating all project work into the CRM and related project cases.
What you will need:
- Strong communication skills, verbal and written.
- A highly organised approach to your work.
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment and/or support desk would be advantageous.
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
What you will get in return:
- Competitive salary and rewards.
- Career development and progression directly linked to your performance.
- Gym membership at PureGym.
- Critical illness cover.
- Life assurance.
- Birthday half day leave to celebrate.
- Creative, spacious offices with breakout areas.
- Cycle to work scheme.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track TM – strengthening their business identity in the most memorable, emotive way.
Technical Implementation Consultant - North America employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant - North America
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their audio branding services and think about how your skills can enhance their client experience. Tailor your responses to show you're the perfect fit!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple projects or coordinated with different teams. This will highlight your ability to thrive in a dynamic environment like PHMG.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at PHMG.
We think you need these skills to ace Technical Implementation Consultant - North America
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Implementation Consultant role. Highlight your experience in telecoms and project management, and show us how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We want to see how you can articulate your thoughts and experiences effectively, so don’t hold back!
Demonstrate Your Organisational Skills: We love a well-organised application! Use bullet points and headings to make your CV easy to read. Show us how you manage your time and projects, as this will be crucial in your role with us.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at PHMG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to telephony systems and audio branding. Familiarise yourself with common issues and solutions, as well as the tools and software PHMG uses. This will show that you're not just passionate but also prepared to dive into the technical aspects of the role.
✨Showcase Your Organisation Skills
Since this role requires strong organisational skills, come prepared with examples of how you've successfully managed multiple projects or tasks in the past. Use specific scenarios where you coordinated with different teams or handled tight deadlines to demonstrate your ability to prioritise effectively.
✨Communicate Clearly
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your verbal and written communication skills.
✨Understand Client Needs
Research PHMG's client base and think about how you would approach understanding their unique needs. Be ready to discuss how you would tailor your implementation strategies to enhance the caller experience, demonstrating your commitment to delivering world-class service.