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- Tasks: Manage bespoke audio branding implementations and provide ongoing client support.
- Company: Join PHMG, a global leader in audio branding with 36,000 clients worldwide.
- Benefits: Enjoy competitive salary, career development, gym membership, and unique perks.
- Why this job: Be part of a dynamic team enhancing caller experiences for top brands.
- Qualifications: Strong communication skills and experience in telecoms or support roles preferred.
- Other info: Creative office environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Working with 36,000 clients in 54 countries across the globe, PHMG is a world-leader in audio branding and cloud-based telephony optimisation – trusted by leading brands and SMEs alike to enhance the caller experience at every opportunity. To maintain our position at the forefront of our industry – and sustain our continual growth – we’re expanding our technology consulting team supporting our clients in North America.
As a Technical Implementation Consultant, you’ll manage the delivery of the implementation of bespoke audio branding services on our clients’ telephony systems and ongoing support thereafter. You’ll be committed to delivering the best experience possible, ensuring clients experience the world-class service we’re known for. Working together with our dedicated Account Managers you’ll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions. Your work will be directed through our CRM systems and project cases, so we’ll make the best use of your organisation skills and ability to prioritise your own time. You’ll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.
What you’ll be doing:
- Organising and coordinating technical implementation work with external sub-contractors, in-house engineers, or other internal teams.
- Logging into client telephone systems remotely to implement changes to the call flow or to upload new audio productions.
- Scheduling remote engineering works on customer sites for field engineers or 3rd party contractors.
- Managing and updating all project work into the CRM and related project cases.
What you’ll need:
- Strong communication skills, verbal and written.
- A highly organised approach to your work.
- Experience working with multiple departments both internally and externally.
- Experience of working in a telecoms environment and/or support desk would be advantageous.
- Good telephone manner.
- Experience or understanding of Service Level Agreements and Ticket Management.
What you’ll get in return:
- Competitive salary and rewards.
- Career development and progression directly linked to your performance.
- Gym membership at PureGym.
- Critical illness cover.
- Life assurance.
- Birthday half day leave to celebrate.
- Creative, spacious offices with breakout areas.
- Cycle to work scheme.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
About PHMG: Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track ™ – strengthening their business identity in the most memorable, emotive way.
Technical Implementation Consultant - North America employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Implementation Consultant - North America
✨Tip Number 1
Network like a pro! Reach out to current employees at PHMG on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Implementation Consultant role.
✨Tip Number 2
Prepare for the interview by understanding PHMG's audio branding services inside out. Familiarise yourself with their client base and think about how your skills can enhance their offerings. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your communication skills! Since strong verbal and written communication is key for this role, consider doing mock interviews with friends or using online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and ready to dive into the world of audio branding.
We think you need these skills to ace Technical Implementation Consultant - North America
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Implementation Consultant role. Highlight your experience in telecoms and project management, and show us how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since strong communication is key for this role, don’t shy away from demonstrating your verbal and written skills. Use clear, concise language in your application to reflect how you’d communicate with clients and team members.
Highlight Your Organisational Skills: We love a well-organised candidate! Share examples of how you’ve managed multiple projects or tasks in the past. This will help us see how you can juggle responsibilities in our fast-paced environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at PHMG
✨Know Your Tech
Make sure you brush up on your technical knowledge related to telephony systems and audio branding. Familiarise yourself with common tools and software used in the industry, as well as any specific technologies mentioned in the job description. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples of how you've successfully managed multiple projects or tasks in the past. Be ready to discuss your approach to prioritising work and how you keep track of progress, especially when coordinating with different teams.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with clients and colleagues effectively.
✨Understand Client Needs
Research PHMG's client base and their audio branding services. Think about how you would approach understanding a client's specific needs and how you could tailor solutions for them. Showing that you can empathise with clients and deliver a world-class service will set you apart.
