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- Tasks: Manage client projects and ensure top-notch service for North American accounts.
- Company: PHMG is a leading audio branding company serving over 37,000 clients globally.
- Benefits: Enjoy a competitive salary, gym membership, birthday time off, and exciting company events.
- Why this job: Join a vibrant team that values creativity, diversity, and personal growth in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a drive for excellent customer service are essential.
- Other info: Work hours are Monday to Thursday 1pm-10pm and Friday 1pm-6pm.
The predicted salary is between 22400 - 31200 £ per year.
We’re looking for ambitious Operations Associates to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Responsibilities:- Responsible for the project management of all creative aspects of the client journey.
- Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
- Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
- Contacting clients following email campaigns to ascertain update requirements.
- Understanding the Account Managers client base and supporting with searching for additional business opportunities.
- Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
- Perform audio branding quality check calls with clients and troubleshoot when required.
- Solid verbal and written communication skills with proven experience within a similar role.
- An ambitious self-starter with drive, creativity and a commitment to first-class customer service.
- Strong listening and writing skills and an ability to speak articulately and confidently.
- High levels of attention to detail and expert organisational/time-management skills.
- Expertise with all standard PC software and CRM databases.
- A commercial mindset to be able to balance client need with business objectives.
- Commitment to personal development and career growth.
- Competitive salary and rewards.
- £50/month timekeeping bonus.
- Career development and progression directly linked to your performance.
- Free gym membership at PureGym.
- Cycle to work scheme.
- Birthday time off to celebrate.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- All expenses paid company events in sought after venues.
- On-site barber and beautician.
- Smart pension scheme.
- Life insurance and critical illness cover.
- Creative, spacious offices with breakout areas and bar.
About PHMG: At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth.
Operations Associate (North America) employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (North America)
✨Tip Number 1
Familiarise yourself with audio branding and the specific needs of North American clients. Understanding the cultural nuances and preferences in this market can give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of PHMG on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Operations Associate role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully managed client relationships and collaborated with different teams to achieve results.
✨Tip Number 4
Showcase your commitment to personal development by mentioning any relevant courses or certifications you've completed. This demonstrates your ambition and readiness to grow within the company.
We think you need these skills to ace Operations Associate (North America)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Associate role. Emphasise your communication skills, project management experience, and any familiarity with CRM databases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Your Soft Skills: Given the emphasis on customer service and teamwork in the job description, be sure to highlight your soft skills such as attention to detail, organisational abilities, and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at PHMG
✨Showcase Your Communication Skills
As an Operations Associate, strong verbal and written communication skills are crucial. Be prepared to demonstrate your ability to articulate ideas clearly and confidently during the interview. Consider sharing examples of how you've effectively communicated with clients or team members in past roles.
✨Highlight Your Organisational Skills
This role requires expert organisational and time-management skills. During the interview, discuss specific strategies you use to manage multiple tasks and projects simultaneously. Providing examples of how you've successfully juggled responsibilities will show that you're well-suited for the position.
✨Demonstrate a Client-Centric Mindset
Understanding client needs is key in this role. Be ready to talk about your approach to customer service and how you've gone above and beyond to meet client expectations in previous positions. This will illustrate your commitment to providing first-class service.
✨Express Your Ambition and Drive
PHMG values ambitious self-starters. Use the interview as an opportunity to convey your career aspirations and how this role aligns with your professional growth. Discuss any relevant experiences that showcase your drive and creativity, which are essential for success in this position.
