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For Companies At a Glance
- Tasks: Manage client projects and ensure top-notch service across teams.
- Company: PHMG is a leading audio branding agency serving over 37,000 clients globally.
- Benefits: Enjoy a competitive salary, career growth, and perks like birthday time off and company events.
- Why this job: Join a vibrant team that values creativity and innovation in a dynamic work environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in creative offices with opportunities for personal development.
The predicted salary is between 22000 - 30000 £ per year.
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Role: Operations Associate – North America
Location: Old Trafford, Manchester, M16 0PQ
Hours: 1pm-10pm Monday-Thursday / 1pm-6pm Friday
Salary: £28,000 with an OTE of £29,000
We’re looking for ambitious Operations Associate to join our Client Care team to play a vital role in the day-to-day management of our North American account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Operations Associates help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation – such as Account Managers, Copywriters, Post-Production and Technical Teams.
About PHMG
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track – strengthening their business identity in the most memorable, emotive way.
Responsibilities
- Responsible for the project management of all creative aspects of the client journey.
- Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions.
- Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases.
- Contacting clients following email campaigns to ascertain update requirements.
- Understanding the Account Managers client base and supporting with searching for additional business opportunities.
- Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required.
- Perform audio branding quality check calls with clients and troubleshoot when required.
Skills, Knowledge And Experience Required
- Solid verbal and written communication skills with proven experience within a similar role
- An ambitious self-starter with drive, creativity and a commitment to first-class customer service
- Strong listening and writing skills and an ability to speak articulately and confidently
- High levels of attention to detail and expert organisational/time-management skills
- Expertise with all standard PC software and CRM databases
- A commercial mindset to be able to balance client need with business objectives
- Commitment to personal development and career growth
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Advertising Services
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Operations Associate - North America employer: PHMG
Contact Detail:
PHMG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate - North America
✨Tip Number 1
Familiarise yourself with PHMG's audio branding services. Understanding their unique approach and the types of clients they serve will help you speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare to demonstrate your project management skills. Think of specific examples from your past experiences where you successfully managed multiple tasks or projects, as this role heavily relies on organisational abilities.
✨Tip Number 4
Showcase your customer service mindset. Be ready to discuss how you've handled client queries or challenges in the past, as this role requires a strong commitment to providing first-class service.
We think you need these skills to ace Operations Associate - North America
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Associate role. Focus on your project management abilities, communication skills, and any experience in client care or similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of PHMG that resonate with you, such as their commitment to innovation and customer service.
Highlight Relevant Skills: In your application, emphasise your strong listening and writing skills, attention to detail, and organisational abilities. Provide examples of how you've successfully managed projects or improved client relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at PHMG
✨Showcase Your Communication Skills
As an Operations Associate, strong verbal and written communication skills are essential. Be prepared to demonstrate your ability to articulate ideas clearly and confidently during the interview. Consider sharing examples from previous roles where effective communication made a difference.
✨Highlight Your Organisational Skills
This role requires expert organisational and time-management skills. During the interview, discuss how you prioritise tasks and manage multiple projects simultaneously. Providing specific examples of how you've successfully handled deadlines will impress the interviewers.
✨Demonstrate Your Client-Centric Approach
PHMG values first-class customer service, so be ready to discuss how you’ve gone above and beyond for clients in past roles. Share stories that illustrate your commitment to understanding client needs and delivering exceptional service.
✨Research PHMG and Its Clients
Familiarise yourself with PHMG's mission, values, and notable clients. Understanding their approach to audio branding will allow you to tailor your responses and show genuine interest in the company. This knowledge can set you apart from other candidates.
