At a Glance
- Tasks: Manage onboarding for key accounts, ensuring seamless audio branding strategies.
- Company: Join PHMG, the world's leading audio branding agency with a creative and innovative culture.
- Benefits: Enjoy free gym membership, generous leave, and career development opportunities.
- Other info: Dynamic work environment with a focus on creativity, diversity, and employee ownership.
- Why this job: Be a trusted advisor, transforming brand visions into sonic identities while exceeding client expectations.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: Monday - Thursday 1pm - 10pm, Friday 1pm - 6pm
Reports to: Client Services Manager
We are seeking a dynamic and results-orientated Onboarding Account Manager to join our Key Accounts team. You will play a crucial role in ensuring the seamless execution of audio branding strategies for our most valuable clients. Working in close collaboration with external stakeholders, creative teams, and technology experts, you will translate brand visions into sonic identities. Acting as a seamless extension of our client's business, you take on the role of a trusted advisor and partner. Your approach is consultative, taking the time to understand your clients' brand and offering tailored, strategic guidance. Your responsibilities go beyond account management; you are the driving force behind ensuring our clients receive not just a service, but an unparalleled experience.
The role demands exceptional interpersonal skills and a deep understanding of what world-class customer service truly means. You’ll have a passion for fostering meaningful client relationships and be dedicated to delivering exceptional experiences, contributing to our continued success and the satisfaction of our valued clients. Being both highly organised and strategic is not just a skill set but a mindset that shapes the way you approach every project. Your organisational acumen allows you to manage intricate details and intricate timelines, ensuring that nothing falls through the cracks. Simultaneously, your strategic thinking enables you to foresee the bigger picture, aligning each project with the overarching goals of the client and the company. Your passion for excellence fuels your determination to achieve those goals. It’s not just about meeting goals; it’s about surpassing them, setting new benchmarks, and continuously raising the bar for what success means.
Strategic objectives and responsibilities
- Working closely with your clients to understand their brand values, objectives, and target audience, developing robust relationships built on trust and respect.
- Providing prompt and clear communication at every stage of the project, keeping clients informed about project progress, milestones achieved, and any potential challenges.
- Collaborating with our creative and technology experts to translate client requirements into impactful audio branding solutions.
- Using data-driven insights to manage multiple projects simultaneously, from concept to delivery.
- Taking an organized approach which ensures that each project receives the attention it deserves, guaranteeing timely delivery without compromising quality.
- Using your ability to foresee challenges and proactively develop solutions that ensure projects stay on track, even in the face of unexpected obstacles.
- Approaching your KPIs with a sense of ownership, embodying a relentless commitment to delivering exceptional results.
- Maintaining thorough records of client interactions, project progress, and feedback.
- Embracing a mindset of continuous improvement, seeking out feedback from your peers and management.
Measures of success
- Extensive experience in a process driven B2B Account Management or Customer Success role, ideally managing high value clients.
- Unrivalled attention to detail, creativity and initiative.
- Ability to spot opportunity to increase revenue and mitigate within account base.
- Highly organised with the ability to manage multiple ongoing projects simultaneously.
- Excellent communication skills, both written and verbal.
What you’ll get in return
- Free PureGym membership after 3-months served.
- Cycle to work scheme.
- 23 days annual leave plus bank holidays, increasing with length of service.
- Additional half day off for birthday.
- Enhanced maternity, paternity and adoption leave.
- Two volunteer days per year for a charity of your choice.
- Life insurance and critical illness cover.
- All expenses paid company events in sought after venues.
- Company sports teams.
- On-site barber and beautician.
- Car valet service.
- Career development directly linked to your performance.
- Fundraising initiatives for our registered charity – the PHMG Foundation.
- Dedicated Employee Assistance Programme.
About PHMG
Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King’s Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth.
Onboarding Account Manager (Key Accounts) employer: PHMG
PHMG is an exceptional employer located in Old Trafford, Manchester, offering a vibrant work culture that prioritises creativity and collaboration. With a strong commitment to employee growth, we provide extensive benefits including enhanced leave policies, free gym memberships, and opportunities for career development linked directly to performance. As an employee-owned business, we foster a sense of ownership and community, ensuring that every team member contributes to our innovative approach to audio branding while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Onboarding Account Manager (Key Accounts)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Onboarding Account Manager (Key Accounts)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for audio branding and client relationships shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the role and what we do at StudySmarter.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Onboarding Account Manager role. We love seeing candidates who take the time to connect their background with our needs, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PHMG
✨Know Your Clients
Before the interview, take some time to research the company’s key clients and their audio branding strategies. Understanding their brand values and objectives will help you demonstrate your consultative approach and show that you can be a trusted advisor.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple projects simultaneously. Share specific examples of how you've kept projects on track, ensuring timely delivery without compromising quality. This will highlight your organisational acumen and strategic mindset.
✨Communicate Clearly
During the interview, practice clear and concise communication. Use this opportunity to showcase your excellent verbal skills by explaining complex ideas simply. Remember, effective communication is key in client management, so make it a point to shine here.
✨Embrace Continuous Improvement
Demonstrate your commitment to personal and professional growth by discussing how you seek feedback and implement changes. Share examples of how you've used insights from past experiences to improve your performance and deliver exceptional results for clients.
